The role of information and communication technologies in the creation and support of touristic routes

Abstract

The tourism sector has become one of the most important engines of economic growth for many countries. With the evolution of Information and Communication Technologies, new opportunities have arisen for a reengineering in the way the various tourism and hospitality industries interact with tourists. Equally, new possibilities open to the entities that vision to promote the patrimony and endogenous products of their regions. Information and Communication Technologies are today one of the most critical areas for the success of tourism and how tourist destinations can be promoted. Tourists, increasingly a digital generation, expect that the access to information and services be done in an innovative, immersive and contextualized way, through the use of technologies that are embedded in their daily lives. This article discusses the touristic routes creation process and the role of Information and Communication Technologies in the creation and support of touristic routes. Also, a technological model is presented in its conceptual perspective, as well the functional modelling of its main components and features.