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Advisor(s)
Abstract(s)
Dada a importância das Tecnologias de Informação e Comunicação
(TIC), esta investigação objetivou analisar a experiência de utilização das TIC ligadas
ao turismo numa smart city portuguesa. Para isso, desenvolveu-se um estudo
quantitativo, transversal e analítico baseado numa amostra não probabilística
acidental constituída por 105 turistas que se deslocaram a Bragança em junho de
2019. Um questionário estruturado em três seções e disponibilizado em quatro
línguas foi utilizado para recolher os dados, posteriormente, analisados com o
software IBM SPSS Statistics. A distribuição da amostra por género era equitativa.
A maioria dos turistas era portuguesa, espanhola e francesa com habilitações
literárias de nível superior e rendimento mensal até 3000 euros, viajava sozinha,
em férias ou para visitar amigos e familiares. O hotel foi o local onde as TIC mais
foram utilizadas com destaque para aplicações e/ou informações relacionadas com o
acesso Wi-Fi; apoio turístico; alojamento, restauração e similares; agenda cultural;
agências de viagens; e, tradutores de línguas. TIC relacionadas com previsão do
estado do tempo, aluguer de automóveis e webcams revelaram ser, especialmente,
importantes para as mulheres.
Given the importance of Information and Communication Technologies (ICT), this research aimed to analyze the experience of using ICT for tourism in a Portuguese smart city. Therefore, a quantitative, cross-sectional and analytical study was developed based on a non-probabilistic accidental sample composed of 105 tourists who traveled to Bragança in June 2019. A questionnaire structured in three sections and made available in four languages was used to collect the data, subsequently, analyzed with the IBM SPSS Statistics software. The sample distribution by gender was equitable. The majority of tourists were Portuguese, Spanish and French with higher education qualifications and monthly income up to 3000 euros. They traveled alone on vacation or to visit friends and relatives. The hotel was the place where most of the ICT was used, especially, applications and/or information related to Wi-Fi access; tourism support; accommodation, restaurants and similar; cultural agenda; travel agencies; and, language translators. ICT related to weather forecast, car rental and webcams proved to be especially important for women.
Given the importance of Information and Communication Technologies (ICT), this research aimed to analyze the experience of using ICT for tourism in a Portuguese smart city. Therefore, a quantitative, cross-sectional and analytical study was developed based on a non-probabilistic accidental sample composed of 105 tourists who traveled to Bragança in June 2019. A questionnaire structured in three sections and made available in four languages was used to collect the data, subsequently, analyzed with the IBM SPSS Statistics software. The sample distribution by gender was equitable. The majority of tourists were Portuguese, Spanish and French with higher education qualifications and monthly income up to 3000 euros. They traveled alone on vacation or to visit friends and relatives. The hotel was the place where most of the ICT was used, especially, applications and/or information related to Wi-Fi access; tourism support; accommodation, restaurants and similar; cultural agenda; travel agencies; and, language translators. ICT related to weather forecast, car rental and webcams proved to be especially important for women.
Description
Keywords
Tecnologias de Informação e Comunicação Turismo Smart city Portugal
Pedagogical Context
Citation
Ribeiro, M., Fernandes, A. & Lopes, I. (2019). Importância das tecnologias de informação na procura de um destino turístico: o caso de uma Smart City portuguesa. RISTI - Revista Ibérica de Sistemas e Tecnologias de Informação. ISSN 1646-9895. E24, p. 349-362
Publisher
Associação Ibérica de Sistemas e Tecnologias de Informação