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Advisor(s)
Abstract(s)
Purpose – Destination management organizations perform a very important role regarding the management
of tourism destinations. Destination management systems are a key technological infrastructure for these
organizations. However, in the literature, it is not clear what are the factors that promote the implementation of
these systems, neither what are the factors that contribute to their success. This study aims to propose and test
two research models to overcome these research gaps.
Design/methodology/approach – The first model refers to the determinants of the implementation of
destination management systems, and the second model refers to the determinants of the success of those
systems. The models are tested with data collected through a questionnaire survey from destination
management organizations of five European countries, which are among the leaders in international tourism
receipts.
Findings – Concerning the factors that promote the implementation of destination management systems, this
study reveals the importance of the diversity of partnerships that the private sector establishes in the
destination, of advantages resulting from governance and of partners’ involvement in the functions of
destination management organizations. Concerning the factors that promote the success of these systems, this
study highlights the importance of a phased implementation, the fact that a high number of functionalities in
the system prevents success and the importance of having a revenue model that can support financial and
operating costs.
Originality/value – The study provides important theoretical and practical contributions to the successful
implementation of destination management systems by destination management organizations.
Description
Keywords
Destination management systems Destination management organizations Tourism destinations E-business implementation European scope
Citation
Martins, Catarina Antónia; Carneiro, Maria João Aibéo; Pacheco, Osvaldo Rocha (2020). Key factors for implementation and success of destination management systems. Empirical evidence from European countries. Industrial Management & Data Systems. ISSN 0263-5577. p. 1-38