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Key factors for implementation and success of destination management systems. Empirical evidence from European countries

2020Journal article Restricted access
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dc.contributor.authorMartins, Catarina Antónia
dc.contributor.authorCarneiro, Maria João Aibéo
dc.contributor.authorPacheco, Osvaldo Rocha
dc.date.accessioned2020-06-30T15:43:55Z
dc.date.available2020-06-30T15:43:55Z
dc.date.issued2020
dc.description.abstractPurpose – Destination management organizations perform a very important role regarding the management of tourism destinations. Destination management systems are a key technological infrastructure for these organizations. However, in the literature, it is not clear what are the factors that promote the implementation of these systems, neither what are the factors that contribute to their success. This study aims to propose and test two research models to overcome these research gaps. Design/methodology/approach – The first model refers to the determinants of the implementation of destination management systems, and the second model refers to the determinants of the success of those systems. The models are tested with data collected through a questionnaire survey from destination management organizations of five European countries, which are among the leaders in international tourism receipts. Findings – Concerning the factors that promote the implementation of destination management systems, this study reveals the importance of the diversity of partnerships that the private sector establishes in the destination, of advantages resulting from governance and of partners’ involvement in the functions of destination management organizations. Concerning the factors that promote the success of these systems, this study highlights the importance of a phased implementation, the fact that a high number of functionalities in the system prevents success and the importance of having a revenue model that can support financial and operating costs. Originality/value – The study provides important theoretical and practical contributions to the successful implementation of destination management systems by destination management organizations.pt_PT
dc.description.sponsorshipThis work was financially supported by the research unit on Governance, Competitiveness and Public Policy (UID/CPO/04058/2019), funded by national funds through FCT - Fundação para a Ciência e a Tecnologia.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationMartins, Catarina Antónia; Carneiro, Maria João Aibéo; Pacheco, Osvaldo Rocha (2020). Key factors for implementation and success of destination management systems. Empirical evidence from European countries. Industrial Management & Data Systems. ISSN 0263-5577. p. 1-38pt_PT
dc.identifier.doi10.1108/IMDS-11-2019-0598pt_PT
dc.identifier.urihttp://hdl.handle.net/10198/22446
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/pt_PT
dc.subjectDestination management systemspt_PT
dc.subjectDestination management organizationspt_PT
dc.subjectTourism destinationspt_PT
dc.subjectE-business implementationpt_PT
dc.subjectEuropean scopept_PT
dc.titleKey factors for implementation and success of destination management systems. Empirical evidence from European countriespt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.titleIndustrial Management & Data Systemspt_PT
person.familyNameMartins
person.givenNameCatarina Antónia
person.identifier.ciencia-idFF1F-17F6-47AF
person.identifier.orcid0000-0002-7728-545X
rcaap.rightsrestrictedAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication2e7f14a9-5450-40d4-bd41-1e22f9f6dcba
relation.isAuthorOfPublication.latestForDiscovery2e7f14a9-5450-40d4-bd41-1e22f9f6dcba

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