Publicação
Member's retention in portuguese fitness clubs: the influence of expectations, positioning, well-being and satisfaction
| dc.contributor.author | Gonçalves, Celina | |
| dc.contributor.author | Correia, Abel | |
| dc.contributor.author | Diniz, Ana | |
| dc.date.accessioned | 2014-09-10T16:19:54Z | |
| dc.date.available | 2014-09-10T16:19:54Z | |
| dc.date.issued | 2012 | |
| dc.description.abstract | The objective of this study was to understand how positioning, expectations, well-being and satisfaction influence membership retention in fitness clubs in Portugal. We tried to answer the following question: To what extent do the positioning, perception of the service attributes by the members; the expectations, what is expected from a certain service; the well-being, pleasant being of body and mind; and the satisfaction, contentment of necessities and wishes, influence member retention in fitness clubs. | por |
| dc.identifier.citation | Gonçalves, Celina; Correia, Abel; Diniz, Ana (2012) – Member’s retention in portuguese fitness clubs: the influence of expectations, positioning, well-being and satisfaction. In Abstract Book: the 20th Conference of the European Association for Sport Management (EASM). Aalborg | por |
| dc.identifier.isbn | 978-87-994449-0-8 | |
| dc.identifier.uri | http://hdl.handle.net/10198/10389 | |
| dc.language.iso | eng | por |
| dc.peerreviewed | yes | por |
| dc.publisher | European Association for Sport Management | por |
| dc.subject | Retention | por |
| dc.subject | Fitness | por |
| dc.subject | Satisfation | por |
| dc.subject | Well-being | por |
| dc.subject | Expectation | por |
| dc.subject | Positioning | por |
| dc.title | Member's retention in portuguese fitness clubs: the influence of expectations, positioning, well-being and satisfaction | por |
| dc.type | conference object | |
| dspace.entity.type | Publication | |
| oaire.citation.conferencePlace | Aalborg | por |
| oaire.citation.endPage | 155 | por |
| oaire.citation.startPage | 154 | por |
| oaire.citation.title | Abstract Book: the 20th Conference of the European Association for Sport Management (EASM) | por |
| person.familyName | Gonçalves | |
| person.givenName | Celina | |
| person.identifier.ciencia-id | 401A-B414-12A4 | |
| person.identifier.orcid | 0000-0002-4329-549X | |
| person.identifier.scopus-author-id | 1166609 | |
| rcaap.rights | openAccess | por |
| rcaap.type | conferenceObject | por |
| relation.isAuthorOfPublication | efba3291-6b27-4932-848f-3d646d4b8e8b | |
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