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O presente artigo aborda o conflito e mediação nas instituições de ensino superior. Desenvolveu-se um estudo descritivo de corte transversal aplicando um questionário na plataforma Google Forms com os objetivos de conhecer a opinião dos estudantes acerca da existência de conflitos ‒e a forma como estes podem ser resolvidos‒ numa instituição de ensino superior do norte de Portugal, de descrever a tipologia de conflito mais prevalente e de identificar as estratégias de resolução de conflitos mais utilizadas. Uma amostra de 185 estudantes identificou os conflitos entre estudantes e entre estudantes e professores como os mais prevalentes. Os conflitos foram resolvidos maioritariamente com a ajuda de amigos ou não foram resolvidos.
This article addresses conflict and mediation in higher education institutions. A crosssectional descriptive study was developed by applying a questionnaire on the Google Forms platform aiming to find out the students' opinions about the existence of conflicts and how they can be resolved in a higher education institution in the north of Portugal, to describe the most prevalent conflict typology and to identify the most used conflict resolution strategies. A sample of 185 students identified conflicts between students and between students and teachers as the most prevalent. Conflicts were mostly solved with the help of friends or were not solved at all.
This article addresses conflict and mediation in higher education institutions. A crosssectional descriptive study was developed by applying a questionnaire on the Google Forms platform aiming to find out the students' opinions about the existence of conflicts and how they can be resolved in a higher education institution in the north of Portugal, to describe the most prevalent conflict typology and to identify the most used conflict resolution strategies. A sample of 185 students identified conflicts between students and between students and teachers as the most prevalent. Conflicts were mostly solved with the help of friends or were not solved at all.
Descrição
Palavras-chave
Conflito Mediação Educação superior Agrupamento de dados
Contexto Educativo
Citação
Bravo, Alexia Dotras; Pereira, Ana Isabel; Mata, Maria Augusta Pereira da; Costa, Cláudia S. (2023). Conflito e mediação no Ensino Superior: um caso português. Revista de Estudos Interculturais. ISSN 2182-6439. 11, p. 1-25