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Development of a chatbot to support an university institutional website

2024Comunicação em conferência Acesso aberto
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datacite.subject.fosEngenharia e Tecnologia::Engenharia Eletrotécnica, Eletrónica e Informática
datacite.subject.fosCiências Sociais::Ciências da Comunicação
datacite.subject.sdg09:Indústria, Inovação e Infraestruturas
datacite.subject.sdg08:Trabalho Digno e Crescimento Económico
datacite.subject.sdg10:Reduzir as Desigualdades
dc.contributor.authorSampaio, Telmo
dc.contributor.authorOliveira, Pedro Filipe
dc.contributor.authorMatos, Paulo
dc.date.accessioned2026-02-13T12:06:20Z
dc.date.available2026-02-13T12:06:20Z
dc.date.issued2024
dc.description.abstractCurrently, the institutional website of the Polytechnic Institute of Braganc¸a (IPB) lacks an interactive system that allows users to obtain information quickly and efficiently. With the increase in the use of online services and the preference of students for instant interactions, there is a growing need for tools that facilitate communication and access to information. This work proposes the development of a chatbot to support the IPB website, with the aim of improving user experience and providing quick and accurate answers to their queries. The main objective of this project is to create an inteligente chatbot capable of understanding and responding to a wide range of questions related to IPB. To achieve this, modern natural language processing and machine learning technologies such as Streamlit, Langchain, and OpenAI are used. The system includes an automated Web Scraper to keep information up-to-date, an architecture based on efficient document segmentation, and an administrative back office for monitoring and management. This development represents a significant advance in how users interact with the IPB website, offering a more efficient and accessible communication channel. The chatbot has the potential to reduce the workload of administrative staff while improving user satisfaction by providing accurate and instant answers to their questions.eng
dc.description.sponsorshipThe authors are grateful to the Foundation for Science and Technology (FCT, Portugal) for financial support through national funds FCT/MCTES (PIDDAC) to CeDRI (UIDB/05757/2020 and UIDP/05757/2020) and SusTEC (LA/P/0007/2021).
dc.identifier.citationSampaio, Telmo; Oliveira, Pedro Filipe; Matos, Paulo (2024). Development of a chatbot to support an university institutional website. In 10th International Conference on Engineering and Emerging Technologies (ICEET). Dubai.
dc.identifier.doi10.1109/iceet65156.2024.10913604
dc.identifier.urihttp://hdl.handle.net/10198/35741
dc.language.isoeng
dc.peerreviewedyes
dc.publisherIEEE
dc.relationResearch Centre in Digitalization and Intelligent Robotics
dc.relationResearch Centre in Digitalization and Intelligent Robotics
dc.relationLA/P/0007/2021
dc.relation.ispartof2024 International Conference on Engineering and Emerging Technologies (ICEET)
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectChatbot
dc.subjectWebscraper
dc.subjectMachine-learning
dc.subjectStreamlit
dc.titleDevelopment of a chatbot to support an university institutional websiteeng
dc.typeconference paper
dspace.entity.typePublication
oaire.awardNumberUIDB/05757/2020
oaire.awardNumberUIDP/05757/2020
oaire.awardTitleResearch Centre in Digitalization and Intelligent Robotics
oaire.awardTitleResearch Centre in Digitalization and Intelligent Robotics
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F05757%2F2020/PT
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDP%2F05757%2F2020/PT
oaire.citation.conferenceDate2024
oaire.citation.title10th International Conference on Engineering and Emerging Technologies (ICEET)
oaire.fundingStream6817 - DCRRNI ID
oaire.fundingStream6817 - DCRRNI ID
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameOliveira
person.familyNameMatos
person.givenNamePedro Filipe
person.givenNamePaulo
person.identifierR-002-2BA
person.identifier.ciencia-id7E15-B360-5AD3
person.identifier.ciencia-idDD15-B2BC-3908
person.identifier.orcid0000-0002-2848-1606
person.identifier.orcid0000-0003-0010-4777
person.identifier.ridC-7882-2017
person.identifier.ridI-5726-2018
person.identifier.scopus-author-id57193342842
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
project.funder.nameFundação para a Ciência e a Tecnologia
relation.isAuthorOfPublication366423a8-26c3-4212-a243-0fbca5b50f09
relation.isAuthorOfPublication1cb6522c-6039-44d0-a14e-70f65930ef92
relation.isAuthorOfPublication.latestForDiscovery1cb6522c-6039-44d0-a14e-70f65930ef92
relation.isProjectOfPublication6e01ddc8-6a82-4131-bca6-84789fa234bd
relation.isProjectOfPublicationd0a17270-80a8-4985-9644-a04c2a9f2dff
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