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Advisor(s)
Abstract(s)
Based on the following research question: “Do Public Tourism Organizations Embrace
and Report Social Responsibility?”, this investigation intends to carry out an exploratory and
descriptive analysis on whether Public Tourism Organizations (hereinafter referred to as PTE), such
as Turismo de Portugal, I.P. and Regional Tourism Organizations, including Azores and Madeira,
embrace social responsibility practices and report these practices. These organizations as responsible
for national and regional guidelines for tourism, namely the sustainable tourism development, should
themselves implement social responsibility and sustainability practices. Social responsibility has
traditionally been associated to the private sector, in particular companies, and is defined as
“corporate responsibility for their impacts on society” (EU Commission, 2011, p.6) and what they
should do to fulfill this responsibility. Nevertheless, the concept of corporate responsibility has been
developing and progressing (Agudelo, Jóhannsdóttir, & Davídsdóttir, 2019), and should be expanded
to include other organizations such as public enterprises and all public administration organizations
at central, regional and local levels (Di Bitetto, Chymis, & D'Anselmi, 2015; Garde Sanchez, LópezPérez, & López-Hernández, 2018). Regarding the tourism sector the issue of social responsibility and
sustainability has been largely addressed by academics and practitioners (see Kim, Kim, & Kim, 2015;
Manente, Minghetti, & Mingotto, 2014), but especially for the business sector and not for PTE.
Therefore, there seems to be a gap in the literature about applicability and reporting of social
responsibility in public administration, especially by the organizations that should promote
(responsible and sustainable) tourism.
Description
Keywords
Social responsibility Public tourism organizations Portugal GRI indicators Social responsibility reports
Citation
Costa, Cláudia S.; Monte, Ana P. (2021). Do public tourism organizations embrace and report social responsibility?. In Proceedings of the INVTUR Conference 2021. ISBN 978-972-789-724-7