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Abstract(s)
Cada vez mais, existe por parte das organizações, uma preocupação no desenvolvimento de práticas de avaliação de desempenho dos seus trabalhadores justas e adequadas às particularidades que lhe são inerentes. Assim, a avaliação de desempenho é muitas vezes observada também como uma ferramenta de gestão. O presente trabalho, realizado na sequência do estágio profissional, tem como objetivo a criação, o desenvolvimento e a implementação de um sistema de avaliação de desempenho, para uma empresa que opera na área da produção de produtos hospitalares. Esta ferramenta afirma-se como fundamental para apoiar a gestão de topo na tomada de decisão relativamente aos trabalhadores, que são um dos pilares basilares da empresa. Para a consecução do objetivo proposto, realizou-se numa primeira fase, uma revisão de literatura sobre avaliação de desempenho, gestão por objetivos e gestão por competências e também um reconhecimento dos processos internos da organização no sentido de se perceber qual o método mais adequado. Assim, esta investigação assume um caráter qualitativo, de tipo estudo de caso, em que a investigadora assume também o papel de observadora participante no processo (investigação-ação). O tema escolhido para o estudo de caso foi a avaliação de desempenho dos trabalhadores de produção na empresa Steripack, S.A. Para dar resposta ao objetivo foi definida a seguinte questão de investigação: “Quais os benefícios da criação de um sistema de avaliação de desempenho numa empresa que opera no setor de produção de produtos hospitalares?”, tendo sido desagregada em três objetivos específicos, nomeadamente determinar os objetivos fundamentais da avaliação de desempenho na empresa alvo do estudo; percecionar qual o método de avaliação de desempenho mais adequado, face às caraterísticas da organização, de acordo com o setor de atividade e também de acordo com as caraterísticas das funções dos seus trabalhadores; e perceber a satisfação da gestão de recursos humanos com o modelo de avaliação de desempenho proposto. Assim, e após uma primeira fase em que ocorreu o processo de (re)conhecimento da organização e de revisão de literatura, chegou-se à conclusão de que os métodos de avaliação de desempenho mais adequados seriam as listas de verificação, ou checklists, uma vez que se trata de métodos baseados numa lista de critérios específicos e tarefas mensuráveis para as funções dos trabalhadores, que têm como foco comportamentos observáveis. No que respeita à satisfação, e uma vez que o trabalho decorreu com acompanhamento da gestão de topo, a mesma mostrou-se satisfeita com a escolha do método, bem como com o seu desenvolvimento.
Organisations are increasingly concerned about developing performance appraisal practices for their employees that are fair and appropriate to their particular characteristics. Performance appraisals are therefore often seen as a management tool. This work, carried out as part of a professional internship, aims to create, develop, and implement a performance appraisal system for a company operating in the area of hospital products production. This tool is essential to support top management in making decisions about employees, who are one of the company's cornerstones. In order to achieve the proposed objective, a literature review on performance appraisal, management by objectives and management by competences was carried out in the first phase, as well as an assessment of the organisation's internal processes in order to understand which method would be most appropriate. Thus, this research is qualitative, of the case study type, in which the researcher also takes on the role of participant observer in the process (action research). The topic chosen for the case study was the performance appraisal of production workers at the Steripack, S.A. company. In order to answer the objective, the following research question was defined: ‘What are the benefits of creating a performance appraisal system in a company operating in the hospital products production sector?’, which was broken down into three specific objectives, namely to determine the fundamental objectives of performance appraisal in the company being studied; to understand which performance appraisal method is most appropriate, given the characteristics of the organisation, according to the sector of activity and also according to the characteristics of its employees' jobs; and to understand the satisfaction of human resources management with the proposed performance appraisal model. Thus, after a first phase in which the process of (re)getting to know the organisation and reviewing the literature took place, it was concluded that the most suitable performance assessment methods would be checklists, since these are methods based on a list of specific criteria and measurable tasks for the workers' jobs, which focus on observable behaviors. Regarding the satisfaction with the developed method, since the work was done out under the supervision of senior management, they were satisfied with the choice of method and its development.
Organisations are increasingly concerned about developing performance appraisal practices for their employees that are fair and appropriate to their particular characteristics. Performance appraisals are therefore often seen as a management tool. This work, carried out as part of a professional internship, aims to create, develop, and implement a performance appraisal system for a company operating in the area of hospital products production. This tool is essential to support top management in making decisions about employees, who are one of the company's cornerstones. In order to achieve the proposed objective, a literature review on performance appraisal, management by objectives and management by competences was carried out in the first phase, as well as an assessment of the organisation's internal processes in order to understand which method would be most appropriate. Thus, this research is qualitative, of the case study type, in which the researcher also takes on the role of participant observer in the process (action research). The topic chosen for the case study was the performance appraisal of production workers at the Steripack, S.A. company. In order to answer the objective, the following research question was defined: ‘What are the benefits of creating a performance appraisal system in a company operating in the hospital products production sector?’, which was broken down into three specific objectives, namely to determine the fundamental objectives of performance appraisal in the company being studied; to understand which performance appraisal method is most appropriate, given the characteristics of the organisation, according to the sector of activity and also according to the characteristics of its employees' jobs; and to understand the satisfaction of human resources management with the proposed performance appraisal model. Thus, after a first phase in which the process of (re)getting to know the organisation and reviewing the literature took place, it was concluded that the most suitable performance assessment methods would be checklists, since these are methods based on a list of specific criteria and measurable tasks for the workers' jobs, which focus on observable behaviors. Regarding the satisfaction with the developed method, since the work was done out under the supervision of senior management, they were satisfied with the choice of method and its development.
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Keywords
Avaliação Desempenho Competências Objetivos Recursos humanos