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Personal centered care in long term residences: how to evaluate client satisfaction?

2019Journal article Open access
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dc.contributor.authorPereira, Fernando A.
dc.contributor.authorTeixeira, Cristina
dc.contributor.authorFalcão, Ana Rita
dc.contributor.authorRodrigues, Vítor
dc.contributor.authorPimentel, Maria Helena
dc.date.accessioned2020-02-28T16:47:52Z
dc.date.available2020-02-28T16:47:52Z
dc.date.issued2019
dc.description.abstractThe evaluation of client’s satisfaction allows improving the quality of services as a result of feedback from their clients. The purpose of this study is to develop a scale to assess the client s satisfaction under the scope of personal-centered care model (PCC). A cross-sectional study, based on personal interviews by using a client’s satisfaction questionnaire, was conducted among 160 older adults from 12 long-term care services (LTC). Principal component analysis was performed to assess the underlying scale structure and factor loadings were computed. We excluded questions on issues that are not easily assessed by the elderly and we reworded others items to make them clear and simple questions for comprehension among elderly and unambiguous in regards the theoretical construct. We proposed a more succinct instrument, sensitive to the personal-centered care issues, to assessing the client’s satisfaction of the LTC.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationPereira, Fernando; Teixeira, Cristina; Falcão, Ana Rita; Rodrigues, Vitor Manuel Costa Pereira; Pimentel, Maria Helena (2019). Personal centered care in long term residences: how to evaluate client satisfaction?. INFAD Revista de Psicología. ISSN 0214-9877. 2:2, p. 31-44pt_PT
dc.identifier.issn0214-9877
dc.identifier.urihttp://hdl.handle.net/10198/20770
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherAsociación de Psicología Evolutiva y Educativa de la Infancia y de la Adolescencia (INFAD de Psicologia)pt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectPatient satisfaction scalept_PT
dc.subjectLong-term carept_PT
dc.subjectPerson-centered carept_PT
dc.titlePersonal centered care in long term residences: how to evaluate client satisfaction?pt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage44pt_PT
oaire.citation.issue2pt_PT
oaire.citation.startPage31pt_PT
oaire.citation.titleRevista INFAD de Psicologiapt_PT
oaire.citation.volume2pt_PT
person.familyNamePereira
person.familyNameTeixeira
person.familyNamePimentel
person.givenNameFernando A.
person.givenNameCristina
person.givenNameMaria Helena
person.identifier.ciencia-idC51E-6B11-C82F
person.identifier.ciencia-id6E12-F2A0-568F
person.identifier.orcid0000-0002-3294-3084
person.identifier.orcid0000-0001-5194-5141
person.identifier.orcid0000-0002-0930-7469
person.identifier.ridA-5556-2018
person.identifier.ridO-2296-2013
person.identifier.scopus-author-id57192927859
person.identifier.scopus-author-id55207402700
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication126ec14b-f8f1-4c9e-ada8-1f75a5502c8a
relation.isAuthorOfPublication9037c83c-43c1-4714-ad3e-9f307dd1d89f
relation.isAuthorOfPublication4fc182c0-1925-4c27-92c2-5a4bd06680c5
relation.isAuthorOfPublication.latestForDiscovery126ec14b-f8f1-4c9e-ada8-1f75a5502c8a

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