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Advisor(s)
Abstract(s)
As TIC - Tecnologias de Informação e Comunicação
proporcionam aos seus utilizadores uma conetividade global
permanente através de uma gama variada de dispositivos e tendo
como suporte principal a Internet. Assumindo atualmente uma
relevância económica muito significativa para um grupo
considerável de países, o setor do Turismo está em pleno ato de
transformação digital, no âmbito do qual uma boa parte dos seus
serviços estão a evoluir para versões suportadas por TIC e pela
Internet. Neste contexto, a garantia de acesso universal aos
websites (acessibilidade Web) que suportam os negócios das
organizações deste setor ganha especial relevância. Este artigo
apresenta uma análise ao nível de acessibilidade Web de 240
websites diretamente relacionados com o setor do turismo,
recorrendo à ferramenta TAW - Test de Acessibilidad Web.
Apesar da crescente preocupação em proporcionar meios cada vez
mais inclusivos, a esmagadora maioria dos websites não atingiu o
nível mínimo de acessibilidade, não garantindo assim acesso
devidamente funcional aqueles que possuem uma incapacidade ou
limitação.
Information and communication technologies provide their users with permanent global connectivity through a wide range of devices and with the Internet as their main support. Currently assuming a very significant economic relevance for a considerable group of countries, the Tourism sector is in the mindset of a digital transformation, in the scope of which a good part of its services is evolving towards ICT and Internet supported versions. In this context, the assurance of universal access to websites (Web accessibility) that support the businesses of organizations in this sector gains special relevance. This article presents an analysis at the level of Web accessibility of 240 websites directly related to the tourism sector, using TAW - Test de Acessibilidad Web evaluation tool. Despite the growing concern to provide more and more inclusive means, the overwhelming majority of websites did not reach the minimum level of accessibility, thus not assuring properly functional access for those who have a disability or limitation.
Information and communication technologies provide their users with permanent global connectivity through a wide range of devices and with the Internet as their main support. Currently assuming a very significant economic relevance for a considerable group of countries, the Tourism sector is in the mindset of a digital transformation, in the scope of which a good part of its services is evolving towards ICT and Internet supported versions. In this context, the assurance of universal access to websites (Web accessibility) that support the businesses of organizations in this sector gains special relevance. This article presents an analysis at the level of Web accessibility of 240 websites directly related to the tourism sector, using TAW - Test de Acessibilidad Web evaluation tool. Despite the growing concern to provide more and more inclusive means, the overwhelming majority of websites did not reach the minimum level of accessibility, thus not assuring properly functional access for those who have a disability or limitation.
Description
Keywords
Website Acessibilidade web Turismo WCAG 2.0
Citation
Branco, Frederico; Pereira, Lázaro; Gonçalves, Ramiro Manuel Ramos Moreira; Martins, José (2021). Acessibilidade web nas plataformas online do setor do turismo em Portugal = Web accessibility on online platforms for the tourism sector in Portugal. In 16th Iberian Conference on Information Systems and Technologies (CISTI). p.1-6. ISBN 978-989-54659-1-0.