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Turismo e COVID-19: impactos e implicações no comportamento do consumidor turístico

2021Conference paper Open access
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dc.contributor.authorGarcez, Ana
dc.contributor.authorFranco, João
dc.contributor.authorCorreia, Ricardo
dc.date.accessioned2021-10-14T16:34:40Z
dc.date.available2021-10-14T16:34:40Z
dc.date.issued2021
dc.description.abstractA pandemia Covid-19 gerou um surto sanitário e uma crise na atividade turística sem precedentes à escala mundial. Os efeitos da pandemia mais do que contraírem de imediato a procura revelam ter efeitos estruturais no comportamento do consumidor turístico. A partir de uma revisão de literatura baseada no comportamento do consumidor foi construído um modelo explicativo que põe em interação as necessidades do novo consumidor, com a reformulação da oferta turística para atender a essas necessidades. Conclui-se que a pandemia provocou um impacto permanente no comportamento do consumidor, acelerando a migração para o online, com maior ênfase na segurança, higiene e saúde.pt_PT
dc.description.abstractThe Covid-19 pandemic generated an unprecedented global health outbreak and economic crisis. Therefore, and due to the growing attention given to its effects on the tourism sector and the numerous predictions made at both micro and macro levels, this study seeks to understand the transformations in tourist consumer behavior caused by the covid-19 pandemic. Thus, based on several assumptions, an explanatory model was built that addresses both the demand side (new consumer preferences) and the supply side (measures and strategies to combat the impacts generated by the perceived risk acquired during the confinement period). In this context, in view of the results obtained, it was concluded that this crisis had a permanent impact on consumer behavior, accelerating the migration to online, with a greater emphasis on safety, hygiene and health, as well as environmental and financial awareness.pt_PT
dc.description.sponsorshipFinanciado por fundos nacionais através da FCT – Fundação para a Ciência e a Tecnologia, I.P., no âmbito do projeto referência nº: UID/B/04470/2020pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationGarcez, Ana; Franco, João; Correia, Ricardo (2021). Turismo e covid-19: impactos e implicações no comportamento do consumidor turístico = Tourism and COVID-19: impacts and implications on the tourist consumer behavior. In 16th Iberian Conference on Information Systems and Technologies (CISTI). p.1-6. ISBN 978-989-54659-1-0.pt_PT
dc.identifier.doi10.23919/CISTI52073.2021.9476405pt_PT
dc.identifier.urihttp://hdl.handle.net/10198/24027
dc.language.isoporpt_PT
dc.peerreviewedyespt_PT
dc.relationCentre for Tourism Research, Development and Innovation
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectTurismopt_PT
dc.subjectCovid-19pt_PT
dc.subjectImpactospt_PT
dc.subjectMotivaçõespt_PT
dc.subjectConsumidor turísticopt_PT
dc.titleTurismo e COVID-19: impactos e implicações no comportamento do consumidor turísticopt_PT
dc.title.alternativeTourism and COVID-19: impacts and implications on the tourist consumer behaviorpt_PT
dc.typeconference paper
dspace.entity.typePublication
oaire.awardTitleCentre for Tourism Research, Development and Innovation
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04470%2F2020/PT
oaire.citation.conferencePlaceChavespt_PT
oaire.citation.endPage6pt_PT
oaire.citation.startPage1pt_PT
oaire.citation.title16th Iberian Conference on Information Systems and Technologies (CISTI)pt_PT
oaire.fundingStream6817 - DCRRNI ID
person.familyNameFranco
person.familyNameCorreia
person.givenNameJoão
person.givenNameRicardo
person.identifier2752542
person.identifier.ciencia-idD811-8EE2-F7C5
person.identifier.ciencia-id8C10-37EE-796D
person.identifier.orcid0000-0001-6358-3803
person.identifier.orcid0000-0002-0132-4002
person.identifier.scopus-author-id37085131800
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsopenAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublication564435c8-881e-45a5-a448-9b0db7838a0a
relation.isAuthorOfPublication99a2c38b-f63f-444f-809e-e3a9f73e732f
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