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Locals: at the heart of territorial marketing
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Orientador(es)
Resumo(s)
Marketing strategies adopted in many territories do not take into consideration the intangible dimension related to local communities, their history, culture and values. By ignoring a driving force of regional identity, such strategies do not value a major source of differentiation. In fact, in a time where the immaterial and relational capital assumes a key role, locals are not only one of the most essential element for the attractiveness of tourist destinations but also a key for their differentiation when compared to other alternatives. This article puts in evidence the importance of the locals in place branding. We develop a conceptual model where locals emerge as the key element since they are a major source of co-production, co-communication and co-consumption of the regional offer. The model proves to be particularly useful for practitioners, offering relevant insights for managers and policy makers.
Descrição
Palavras-chave
Branding Offer Communication Locals Regional development Territory Place Marketing
Contexto Educativo
Citação
Correia, Ricardo; Brito, Carlos (2019). Locals: at the heart of territorial marketing. In Proceedings of the 34th International Business Information Management Association Conference. Madrid. p. 5598-5606. ISBN 978-0-9998551-3-3