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Abstract(s)
A importância do acesso a informação de qualidade em tempo real é um fator critico de sucesso em qualquer setor de atividade. No caso do setor bancário, a concorrência é extremamente agressiva, levando os bancos a recorrer a plataformas informáticas capazes de integrar todo o processo organizacional e permitir uma melhor a ligação/iteração aos seus clientes. Os bancos estão a adaptar-se a esta revolução digital, o que implica levar a cabo uma alteração significativa nos modelos de negócio e na cultura interna das organizações. Para conseguir sobreviver, a banca tradicional está a adaptar-se através da simplificação e digitalização dos seus processos, tornando-os menos burocráticos e desta forma conseguir reduzir custos (redução do número de balcões físicos).
A utilização de TI permite ao setor bancário, não só uma redução de custos, através da simplificação dos seus processos operacionais, e redução de recursos humanos, como também uma maior adaptação aos clientes dos dias de hoje e melhorar a sua relação com eles com recurso a técnicas de data-mining e AI. Os serviços E-Banking e M-Banking permitem-nos realizar um conjunto variado de operações bancárias através da internet e dos dispositivos móveis e que têm vindo a substituir os serviços tradicionais. Desta forma, a utilização de plataformas à medida do cliente, torna as empresas de TI extremamente importantes neste contexto atual.
O presente relatório descreve o trabalho realizado, ao longo do estágio profissional realizado no âmbito do segundo ano do mestrado de Informática, na empresa ITSector (01/09/2021 a 31/03/2022), na área de suporte a plataformas informáticas do setor bancário. Na primeira parte do estágio foi necessário proceder à instalação e configuração dos cinco projetos internacionais atribuídos. Numa segunda parte, foram atribuídos tickets de baixa/media complexidade, onde já foi necessário reunir com os clientes, identificar requisitos, desenhar a solução, e implementar. Na última parte do estágio, foi atribuída a responsabilidade pela manutenção/otimização de um projeto internacional, onde foi necessário desenvolver novos módulos, alterar código existente (correções evolutivas personalizadas que surgiram por parte do cliente), e otimizar bases de dados.
The importance of to quality data in real time is a critical success factor in any sector of activity. In the case of the banking sector, this competition is extremely aggressive, leading banks to choose IT platforms capable of integrating the entire organizational process and allowing better connection/iteration with their customers. Banks are adapting to this digital revolution, which implies carrying out a significant change in business models and in the internal culture of organizations. To survive, traditional banking is adapting through the simplification and digitization of its processes, making them less bureaucratic and consequently reducing costs (reduction the number of physical stores). The use of IT seeks not only to reduce costs, through the simplification of its operational processes, and reduction of human resources, but also a greater adaptation to today's customers and improve its relationship with the banks using techniques of data mining and AI. E-Banking and M-Banking services allowing us to carry out a wide range of banking operations via the internet and mobile devices, which have been replacing traditional services. In this way, the implementation and maintenance of customized platforms makes IT companies extremely important in this current context. This report describes the work carried out, during the internship carried out within the scope of the second year of the Master's in Informatics, at the company ITSector (09/01/2021 to 03/31/2022), in support area for IT platforms in the banking sector. In the first part of the internship, it was necessary to proceed with the installation and configuration of the five international projects. In a second part, low/medium complexity tickets were assigned, where it was already necessary to meet with clients, identify requirements, design the solution, and implement. In the last part of the internship, responsibility was assigned for the maintenance/optimization of an international project, where it was necessary to develop new modules, change existing code (custom evolutionary corrections that emerged from the client), and optimize databases.
The importance of to quality data in real time is a critical success factor in any sector of activity. In the case of the banking sector, this competition is extremely aggressive, leading banks to choose IT platforms capable of integrating the entire organizational process and allowing better connection/iteration with their customers. Banks are adapting to this digital revolution, which implies carrying out a significant change in business models and in the internal culture of organizations. To survive, traditional banking is adapting through the simplification and digitization of its processes, making them less bureaucratic and consequently reducing costs (reduction the number of physical stores). The use of IT seeks not only to reduce costs, through the simplification of its operational processes, and reduction of human resources, but also a greater adaptation to today's customers and improve its relationship with the banks using techniques of data mining and AI. E-Banking and M-Banking services allowing us to carry out a wide range of banking operations via the internet and mobile devices, which have been replacing traditional services. In this way, the implementation and maintenance of customized platforms makes IT companies extremely important in this current context. This report describes the work carried out, during the internship carried out within the scope of the second year of the Master's in Informatics, at the company ITSector (09/01/2021 to 03/31/2022), in support area for IT platforms in the banking sector. In the first part of the internship, it was necessary to proceed with the installation and configuration of the five international projects. In a second part, low/medium complexity tickets were assigned, where it was already necessary to meet with clients, identify requirements, design the solution, and implement. In the last part of the internship, responsibility was assigned for the maintenance/optimization of an international project, where it was necessary to develop new modules, change existing code (custom evolutionary corrections that emerged from the client), and optimize databases.
Description
Mestrado em ESTG-IPB
Keywords
Tecnologias de informação Sistema de informação E-Banking M-Banking Setor bancário