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- Technological innovation in hotels: open the “black box” using a systematic literature reviewPublication . Fernandes, Catarina; Pires, Rui A.R.The goal of this paper is to perform a systematic literature review (SLR) on technological innovation research in hotels. Based on 47 papers published in refereed journals indexed to the Scopus database, it was possible to identify, explore and systematize the main themes of the topic technological innovation: 1) Information and communication technologies (ICT) in general; 2) Internet usage (clients vs managers/hoteliers); 3) Mobile technologies (e.g., mobile apps and mobile devices); 4) Automation/self-service technologies (SST); 5) Mix of technological innovations; 6) In room technologies (e.g., music system, video gaming console and satellite TV); 7) Radio frequency identification (RFID); 8) Biometric technologies; 9) Sustainable management technologies (efficient technologies); 10) Intelligent agent technology (IAT); 11) Teleconferencing and 12) Technology revenue management system (TRM). The analysis shows a significant lack of scientific papers on biometric technologies and green/ sustainable technologies, which represent important opportunities for further research.
- Exploring the conceptual structure of the research on innovation in hotels through co-word analysisPublication . Fernandes, Catarina; Pires, Rui A.R.This paper presents the results of a bibliometric analysis of published academic research on innovation in hotels. In particular, it aims to analyze the conceptual structure of the field, covering the period until October 2020, and predict emerging trends. This approach provides an exhaustive analysis of 334 papers collected from the Scopus database. Co-word analysis used to identify the conceptual structure reveals four clusters: (1) technological innovation, (2) innovativeness and innovation strategy, (3) knowledge and employee innovative behavior, and (4) performance as an outcome of organizational capability to innovate. The present study contributes to the literature by increasing the accumulation of knowledge on research topics, providing an up-to-date review on hotel innovation literature, and setting forth an agenda for future research.
- Mapping the research on innovation in hotels: a bibliographic coupling analysisPublication . Fernandes, Catarina; Pires, Rui A.R.The main purpose of this paper is to map the current research front on innovation in hotels field based on a bibliometric analysis of 241 papers published in refereed journals indexed to the Scopus database. Applying the bibliographic coupling method and using the VOSviewer software for the construction and visualization of scientific maps of papers, the analysis conducted allows to establish how research has evolved in this area. Based on the findings obtained, it was possible identify and systematize the main areas of this topic: (1) technological innovation, (2) market orientation’ role in promoting innovation, (3) human capital as catalyst for innovation, (4) environmental innovation, (5) performance as an innovation outcome, (6) service innovation, (7) absorptive capacity and holistic innovation, (8) innovation in time of crisis and (9) learning approach as a source for innovation. The evidence demonstrates some shortcomings in the literature, which represent opportunities for further research.