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Advisor(s)
Abstract(s)
The goal of this paper is to perform a systematic literature review (SLR) on technological innovation research in hotels. Based on 47 papers published in refereed journals indexed to the Scopus database,
it was possible to identify, explore and systematize the main themes of the topic technological innovation: 1) Information and communication technologies (ICT) in general; 2) Internet usage (clients
vs managers/hoteliers); 3) Mobile technologies (e.g., mobile apps and mobile devices); 4)
Automation/self-service technologies (SST); 5) Mix of technological innovations; 6) In room technologies (e.g., music system, video gaming console and satellite TV); 7) Radio frequency
identification (RFID); 8) Biometric technologies; 9) Sustainable management technologies (efficient
technologies); 10) Intelligent agent technology (IAT); 11) Teleconferencing and 12) Technology
revenue management system (TRM). The analysis shows a significant lack of scientific papers on
biometric technologies and green/ sustainable technologies, which represent important opportunities
for further research.
Description
Keywords
Innovation Technological innovation Hotels Systematic literature review
Citation
Fernandes, Catarina; Pires, Rui A.R. (2020). Technological innovation in hotels: open the “black box” using a systematic literature review. In K.S. Soliman (Ed.) Proceedings of the 35th International Business Information Management Association Conference. Seville, p. 6770-6779. ISBN 978-0-9998551-4-1
Publisher
International Business Information Management Association (IBIMA)