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Digital innovation in tourism: exploring the potential of chatbots

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datacite.subject.fosEngenharia e Tecnologia::Engenharia Eletrotécnica, Eletrónica e Informática
datacite.subject.fosCiências Sociais::Economia e Gestão
datacite.subject.fosCiências Sociais::Geografia Económica e Social
datacite.subject.sdg04:Educação de Qualidade
datacite.subject.sdg08:Trabalho Digno e Crescimento Económico
datacite.subject.sdg10:Reduzir as Desigualdades
datacite.subject.sdg11:Cidades e Comunidades Sustentáveis
dc.contributor.authorLopes, Isabel Maria
dc.contributor.authorGuarda, Teresa
dc.contributor.authorOliveira, Pedro
dc.contributor.authorFernandes, Paula Odete
dc.date.accessioned2026-02-18T16:11:51Z
dc.date.available2026-02-18T16:11:51Z
dc.date.issued2025
dc.description.abstractIn the last decade there has been a substantial increase in references to Artificial Intelligence (AI). AI has entered people’s lives, without them often realizing it. AI is increasingly present in our lives and in our daily lives, from our homes, transport, travel, industry, etc. It is inseparable to talk about AI without talking about chatbots. Therefore, the main objective of this study is to study the potential of chatbots in the tourism industry. For this purpose, a questionnaire was carried out among Higher Education students in Portugal, as it is understood that it is a good universe of study, since these technologies are still more associated with young audiences. On the other hand, also as a result of programs such as Erasmus, these young people travel more and are more aware of the potential of chatbots in tourism. The results of the questionnaire are presented in light of the literature and the responses collected, as well as the limitations of the present study. Future work that may mitigate the limitations of this research work are also presented.eng
dc.description.sponsorshipe authors are grateful to the UNIAG, R&D unit fimded by the FCT— Portuguese Foundation for the Development of Science and Technology, Ministry of Science, Technology and Higher Education. "Project Code Reference: UIDB/04752/2020 e UIDP/04752/2020".
dc.identifier.citationLopes, Isabel Maria; Guarda, Teresa; Oliveira, Pedro; Fernandes, Paula Odete (2025). Digital innovation in tourism: exploring the potential of chatbots. In 14th International Conference on Innovations in Bio-Inspired Computing and Applications (IBICA 2023). Cham: Springer Nature. p. 96-105. DOI: 10.1007/ISBN 978-3-031-78949-6
dc.identifier.doi10.1007/978-3-031-78949-6_10
dc.identifier.isbn978-3-031-78948-9
dc.identifier.isbn978-3-031-78949-6
dc.identifier.urihttp://hdl.handle.net/10198/35783
dc.language.isoeng
dc.peerreviewedyes
dc.publisherSpringer Nature
dc.relationApplied Management Research Unit
dc.relationApplied Management Research Unit
dc.relation.ispartofLecture Notes in Networks and Systems
dc.relation.ispartofBio-Inspired Computing
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectArtificial intelligence
dc.subjectChatbots
dc.subjectDigital innovation
dc.subjectTourism
dc.titleDigital innovation in tourism: exploring the potential of chatbotseng
dc.typeconference paper
dspace.entity.typePublication
oaire.awardNumberUIDB/04752/2020
oaire.awardNumberUIDP/04752/2020
oaire.awardTitleApplied Management Research Unit
oaire.awardTitleApplied Management Research Unit
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04752%2F2020/PT
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDP%2F04752%2F2020/PT
oaire.citation.conferenceDate2025
oaire.citation.endPage105
oaire.citation.startPage96
oaire.citation.title14th International Conference on Innovations in Bio-Inspired Computing and Applications (IBICA 2023)
oaire.fundingStream6817 - DCRRNI ID
oaire.fundingStream6817 - DCRRNI ID
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameLopes
person.familyNameOliveira
person.familyNameFernandes
person.givenNameIsabel Maria
person.givenNamePedro
person.givenNamePaula Odete
person.identifierN-3804-2013
person.identifier.ciencia-id8812-AE1C-A316
person.identifier.ciencia-id991D-9D1E-D67D
person.identifier.orcid0000-0002-5614-3516
person.identifier.orcid0000-0001-8346-1694
person.identifier.orcid0000-0001-8714-4901
person.identifier.ridA-1728-2014
person.identifier.scopus-author-id55211017300
person.identifier.scopus-author-id35200741800
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
project.funder.nameFundação para a Ciência e a Tecnologia
relation.isAuthorOfPublication111716db-94a0-4c24-b739-330dc2ae79fc
relation.isAuthorOfPublicationb2d880bb-278b-489c-aa8f-353cfd99f0fa
relation.isAuthorOfPublication2269147c-2b53-4d1c-bc1b-f1367d197262
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