Publication
Member's retention in fitness: contribution of the quality of services, expectations, satisfaction in life and in the club
| dc.contributor.author | Gonçalves, Celina | |
| dc.contributor.author | Sousa, Marisa | |
| dc.contributor.author | Paipe, Gustavo | |
| dc.contributor.author | Carvalho, Maria José | |
| dc.date.accessioned | 2019-04-23T09:10:23Z | |
| dc.date.available | 2019-04-23T09:10:23Z | |
| dc.date.issued | 2017 | |
| dc.description.abstract | Members retention is essential for financial viability of fitness organizations. Thus, these organizations focus on service quality to keep their members satisfied (Lee, Kim, Ko, & Sagas, 2011) and to maintain or exceed their expectations (Robinson, 2006; Pedragosa, & Correia, 2009). Therefore, gyms and health clubs expect that satisfied members repurchase and spend extra money in their fitness services (Ferrand, Robinson, & Valette, 2010) increasing organization profitability. In this study, it was intended to understand the contribution to the members’ retention intention in fitness organizations regarding: service quality; expectations; satisfaction in life; and satisfaction in the club. | pt_PT |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.identifier.citation | Gonçalves, Celina; Sousa, Marisa; Paipe, Gustavo; Carvalho, Maria José (2017). Member´s retention in fitness: contribution of the quality of services, expectations, satisfaction in life and in the club. In Places, Events and Sport: Going for Gold: 23rd Annual SMAANZ Conference: Abstract book. Gold Coast | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10198/19267 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.publisher | SMAANZ - Sport Management Association of Australia & New Zeland | pt_PT |
| dc.rights.uri | http://creativecommons.org/licenses/by/4.0/ | pt_PT |
| dc.subject | Service quality attributes | pt_PT |
| dc.subject | Satisfaction | pt_PT |
| dc.subject | Member's retention | pt_PT |
| dc.subject | Fitness organizations | pt_PT |
| dc.subject | Expectations | pt_PT |
| dc.title | Member's retention in fitness: contribution of the quality of services, expectations, satisfaction in life and in the club | pt_PT |
| dc.type | conference object | |
| dspace.entity.type | Publication | |
| oaire.citation.conferencePlace | Gold Coast | pt_PT |
| oaire.citation.endPage | 71 | pt_PT |
| oaire.citation.startPage | 71 | pt_PT |
| oaire.citation.title | Places, Events and Sport: Going for Gold: 23rd Annual SMAANZ Conference: Abstract book | pt_PT |
| person.familyName | Gonçalves | |
| person.givenName | Celina | |
| person.identifier.ciencia-id | 401A-B414-12A4 | |
| person.identifier.orcid | 0000-0002-4329-549X | |
| person.identifier.scopus-author-id | 1166609 | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | conferenceObject | pt_PT |
| relation.isAuthorOfPublication | efba3291-6b27-4932-848f-3d646d4b8e8b | |
| relation.isAuthorOfPublication.latestForDiscovery | efba3291-6b27-4932-848f-3d646d4b8e8b |