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A Chatbot to Enhance the Portuguese National Tourism Website
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Orientador(es)
Resumo(s)
The digital transformation of tourism in Portugal has led to the integration of AI-driven solutions to improve visitor engagement. This paper presents the development and implementation of a chatbot for the Portuguese national tourism website, VisitPortugal. The chatbot utilizes natural language processing to provide real-time, personalized assistance across multiple languages, including European languages (Portuguese, English, French, Spanish) and East Asian languages (Traditional Chinese), demonstrating robust cross-linguistic semantic understanding. The architecture incorporates a web crawler to collect and process tourism-related data, a vector database for efficient content retrieval, and GPT-4o Mini for generating contextually relevant responses. By filling gaps in tourism services, the chatbot improves the user experience, increases accessibility, and reinforces Portugal's position as a technologically advanced tourist destination. The results demonstrate high accuracy in the responses, reinforcing the effectiveness of the chatbot in facilitating seamless travel planning.
Descrição
Palavras-chave
Chatbot llm Smart-tourism Web-crawler
Contexto Educativo
Citação
Sampaio, T.; Oliveira, P. F.; Matos, P. (2025). A Chatbot to Enhance the Portuguese National Tourism Website. In Proceedings of the 2025 17th International Conference on Education Technology and Computers (ICETC). Institute of Electrical and Electronics Engineers Inc. ISBN 979-833159791-7. p. 198-202.
Editora
Institute of Electrical and Electronics Engineers Inc.