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Reengineering the way tourists interact with heritage: a conceptual IoT based model

2021Conference object Open access
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dc.contributor.authorCunha, Carlos R.
dc.contributor.authorCarvalho, Aida
dc.contributor.authorEsteves, Elsa Tavares
dc.date.accessioned2021-06-25T08:37:32Z
dc.date.available2021-06-25T08:37:32Z
dc.date.issued2021
dc.description.abstractTourism is an information-intensive sector and today's tourist is hungry for information about everything that surrounds him and is increasingly demanding about the mechanisms that are made available for access and interaction with information. This new reality requires rethinking many of the existing solutions. In this context, the Internet of Things (IoT) is revolutionizing the way we think, design and implement Information and Communication Technologies (ICT) solutions for the tourism sector, opening up unprecedented opportunities in terms of how we can provide information and services. This new reality is enabling reengineering the interaction-process between tourists and its surrounding space. For heritage spaces, typically visited by countless tourists, there is an opportunity to rethink the entire process of supporting the interpretation and fruition of heritage, carried out by tourists. In order to understand how this reengineering can be carried out, a review of the state of the art is carried out with regard to how the IoT has been applied in the context of tourism. Then, the methodology that governed the creation of a conceptual model based on IoT is clearly defined, capable of transforming the way physical spaces of tourist interest can be interpreted and how their fruition can be improved. Particular importance is given to the contextualization of the experience, since the information provided must be adjusted to the visitor, according to their profile, which may necessarily reflect different types of interest or prior knowledge about the space. Finally, this article presents a conceptual model where its components are described and where it is discussed how the model can transform the experience of visiting touristic spaces and how tourists can access information and services that entities promoters of these spaces wish to make available. In the dissertation carried out, important aspects of the model and the gains it may generate for the revitalization and promotion of heritage are discussed.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationCunha, Carlos R.; Carvalho, Ainda; Esteves, Elsa Tavares (2021). Reengineering the way tourists interact with heritage: a conceptual IoT based model. In 4th International Conference on Tourism Research ICTR 2021. Póvoa do Varzim. ISBN 978-1-912764-92-1pt_PT
dc.identifier.isbn978-1-912764-92-1
dc.identifier.urihttp://hdl.handle.net/10198/23688
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherAcademic Conferences International Limitedpt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectTourismpt_PT
dc.subjectHeritage interpretationpt_PT
dc.subjectIoTpt_PT
dc.subjectCultural consumerpt_PT
dc.subjectModelpt_PT
dc.titleReengineering the way tourists interact with heritage: a conceptual IoT based modelpt_PT
dc.typeconference object
dspace.entity.typePublication
oaire.citation.conferencePlacePóvoa do Varzimpt_PT
oaire.citation.endPage167pt_PT
oaire.citation.startPage166pt_PT
person.familyNameCunha
person.familyNameCarvalho
person.familyNameEsteves
person.givenNameCarlos R.
person.givenNameAida
person.givenNameElsa Tavares
person.identifierR-001-NSC
person.identifier.ciencia-id2316-5664-FF6F
person.identifier.ciencia-id7A1B-FC39-9BC4
person.identifier.ciencia-id3614-29F4-BC16
person.identifier.orcid0000-0003-3085-1562
person.identifier.orcid0000-0001-8997-9195
person.identifier.orcid0000-0002-8463-9842
person.identifier.ridH-2678-2014
person.identifier.scopus-author-id57202512811
rcaap.rightsopenAccesspt_PT
rcaap.typeconferenceObjectpt_PT
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relation.isAuthorOfPublicationdab76b99-e1bd-4940-a307-e1b9a69ddd1b
relation.isAuthorOfPublication4e6b2b0a-435c-49f2-8533-95bec998f596
relation.isAuthorOfPublication.latestForDiscovery14626e32-5646-48ad-9242-30944450dd8e

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