Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives

Sousa, Marisa; Gonçalves, Celina; Biscaia, Rui; Carvalho, Maria José

Publication

Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives

2023Journal article

dc.contributor.author	Sousa, Marisa
dc.contributor.author	Gonçalves, Celina
dc.contributor.author	Biscaia, Rui
dc.contributor.author	Carvalho, Maria José
dc.date.accessioned	2024-02-08T09:39:46Z
dc.date.available	2024-02-08T09:39:46Z
dc.date.issued	2023
dc.description.abstract	Purpose – This study aims to assess service quality in sport child camps among both participants and parents and its effects on satisfaction and behavioural intentions. Design/methodology/approach – Data were collected from participants (n5258) and parents (n5226) of a sport child camp. A confirmatory factor analysis analysed the psychometric properties of the constructs, and a subsequent structural equation model examined the effects of service quality on satisfaction and behavioural intentions. Findings – The results indicate a multi-dimensional construct of service quality that influences satisfaction and behavioural intentions differently among parents and participants. For participants, Service Failures and Recovery, Safety and Food influenced satisfaction, while Service Failures and Recovery and Fun influenced Behavioural Intentions. For parents, Management Commitment to Service Quality, Staff, Food and Contact with Physical Environmental influenced satisfaction, while Management Commitment to Service Quality and Staff influenced Behavioural intentions. Research limitations/implications – Both parents and participants’ perceptions of service quality in sport child camps were captured and its effects on satisfaction and behavioural intentions. The study provides sport child camp managers with critical information about service delivery and its outcomes among the two key consumers (participants and parents).Originality/value – This study offers new ideas to advance knowledge on sport child camps by capturing the perceptions of two key stakeholders and providing useful insights into how different attributes of service quality influence the levels of satisfaction and behavioural intentions among parents and participants.	pt_PT
dc.description.version	info:eu-repo/semantics/publishedVersion	pt_PT
dc.identifier.citation	Sousa, Marisa; Gonçalves, Celina; Biscaia, Rui; Carvalho, Maria José (2023). Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives. International Journal of Sports Marketing and Sponsorship. ISSN 1464-6668. 25:1. p. 18-41	pt_PT
dc.identifier.doi	10.1108/IJSMS-10-2022-0183	pt_PT
dc.identifier.issn	1464-6668
dc.identifier.uri	http://hdl.handle.net/10198/29436
dc.language.iso	eng	pt_PT
dc.peerreviewed	yes	pt_PT
dc.publisher	Emerald	pt_PT
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/	pt_PT
dc.subject	Sport child camps	pt_PT
dc.subject	Sport consumer	pt_PT
dc.subject	Service quality	pt_PT
dc.subject	Satisfaction	pt_PT
dc.subject	Behavioural intentions	pt_PT
dc.title	Service quality, satisfaction and behavioural intentions in sport child camps: participants and parents' perspectives	pt_PT
dc.type	journal article
dspace.entity.type	Publication
oaire.citation.endPage	24	pt_PT
oaire.citation.startPage	1	pt_PT
oaire.citation.title	International Journal of Sports Marketing and Sponsorship	pt_PT
person.familyName	Gonçalves
person.givenName	Celina
person.identifier.ciencia-id	401A-B414-12A4
person.identifier.orcid	0000-0002-4329-549X
person.identifier.scopus-author-id	1166609
rcaap.rights	openAccess	pt_PT
rcaap.type	article	pt_PT
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