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Toward a scale to assess the emotional intelligence and internal marketing of business employees in Portugal

2024Journal article Restricted access
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dc.contributor.authorSerafim, Ana
dc.contributor.authorVeloso, Cláudia M.
dc.contributor.authorRivera-Navarro, Jesús
dc.contributor.authorSousa, Bruno
dc.contributor.authorValeri, Marco
dc.date.accessioned2025-02-03T15:11:47Z
dc.date.available2025-02-03T15:11:47Z
dc.date.issued2024
dc.description.abstractThe aim of this paper is the validation of a scale that has Emotional Intelligence (EI) and Internal Marketing (IM) as determinants of organizational success. Design/methodology/approach – The survey (questionnaire) allows assessing the contribution of motivation and job satisfaction to organizational success and was disseminated on social networks and directly in some national institutions. Findings – The results of this research suggest that the 58 items of the scale can be grouped into eight main dimensions and can be confidently applied to professionals from organizations and companies operating in Portugal. Originality/value – Furthermore, this study can be considered as an innovative, effective and useful tool for entrepreneurs, managers and organizations, as it can help diagnose the perceptions of their employees and promote a healthy and appealing environment, moving towards an excellent organizational performance, greater profitability and corporate sustainability.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationSerafim, Ana; Veloso, Cláudia Miranda; Rivera-Navarro, Jesús; Sousa, Bruno; Valeri, Marco (2024). Toward a scale to assess the emotional intelligence and internal marketing of business employees in Portugal. Journal of Organizational Change Management. ISSN 0953-4814. 37:6, p. 1214-1229pt_PT
dc.identifier.doi10.1108/JOCM-06-2023-0229pt_PT
dc.identifier.issn0953-4814
dc.identifier.urihttp://hdl.handle.net/10198/31114
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherEmeraldpt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectEmotional intelligencept_PT
dc.subjectMotivationpt_PT
dc.subjectJob satisfactionpt_PT
dc.subjectInternal marketingpt_PT
dc.subjectPortugalpt_PT
dc.titleToward a scale to assess the emotional intelligence and internal marketing of business employees in Portugalpt_PT
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage1229pt_PT
oaire.citation.issue6pt_PT
oaire.citation.startPage1214pt_PT
oaire.citation.titleJournal of Organizational Change Managementpt_PT
oaire.citation.volume37pt_PT
rcaap.rightsrestrictedAccesspt_PT
rcaap.typearticlept_PT

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