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Quality management in sports tourism

dc.contributor.authorRodrigues, Pedro M.
dc.contributor.authorValdunciel, Laura
dc.contributor.authorMiguel-Dávila, José Ángel
dc.date.accessioned2015-01-13T11:49:43Z
dc.date.available2016-12-25T01:30:08Z
dc.date.issued2014
dc.description.abstractResearch question: While quality management literature has addressed products and services separately, the founders of total quality presented this management philosophy as universally oriented. The purpose of this study is to empirically test the Deming management model (DMM). Research methods: We tested the proposed research model using structural equation modeling, based on data collected from golf courses and ski resorts, in three different countries. Results and findings: The results support the application of the model to services, in general, and sports tourism, in particular. Implications: Our conclusions reinforce the recognition of the method's effectiveness and identify the cause–effect patterns, within its basic scope, highlighting the importance of leadership in the success of a quality improvement program. Lastly, a discrepancy of this study is the incapability to support the relationship between continuous improvement and customer satisfaction. Nevertheless, the results should be interpreted while considering the presented limitations.por
dc.identifier.citationRodrigues, Pedro Miguel Monteiro; Valdunciel, Laura; Miguel-Dávila, José Ángel (2014). Quality management in sports tourism. European Sport Management Quarterly. ISSN 1618-4742. 14:4, p. 345-374por
dc.identifier.doi10.1080/16184742.2014.926959
dc.identifier.isbn1618-4742
dc.identifier.urihttp://hdl.handle.net/10198/11536
dc.language.isoengpor
dc.peerreviewedyespor
dc.publisherRoutledgepor
dc.subjectQualitypor
dc.subjectStructural equation modelingpor
dc.subjectDemingpor
dc.subjectSkipor
dc.subjectGolfpor
dc.subjectSportspor
dc.subjectTourismpor
dc.titleQuality management in sports tourismpor
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage374por
oaire.citation.startPage345por
oaire.citation.titleEuropean Sport Management Quarterlypor
oaire.citation.volume4por
person.familyNameRodrigues
person.givenNamePedro M.
person.identifier.ciencia-idC919-D413-5E83
person.identifier.orcid0009-0002-4920-7398
person.identifier.scopus-author-id56108282100
rcaap.rightsopenAccesspor
rcaap.typearticlepor
relation.isAuthorOfPublication55f77b39-347e-4ad5-97c6-def43d656014
relation.isAuthorOfPublication.latestForDiscovery55f77b39-347e-4ad5-97c6-def43d656014

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