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Durante a pandemia, tudo foi afetado, desde pessoas a empresas. Claramente, os hospitais não poderiam ficar indiferentes, sendo aqueles que passaram e passam pelos maiores desafios. Assim, seria interessante estudar como a pandemia veio a afetar esse setor e de que forma os hospitais se adaptaram à nova realidade.
Com o intuito de aprofundar os conhecimentos adquiridos ao longo do período académico, foi realizado um estágio curricular no Gabinete de Planeamento e Controlo (GPC) da Unidade Local de Saúde do Nordeste (ULSNE).
O tema escolhido passa pelo estudo da influência da COVID-19 na ULSNE para perceber quais os principais desafios sentidos pela instituição e de que forma se adaptou. Para isso, foi definida a problemática de investigação, concretamente qual a influência da pandemia na gestão estratégica? Visando identificar de que forma a COVID-19 influenciou a gestão estratégica da ULSNE, analisando os desafios e oportunidades que surgiram desse período.
Este estudo foca-se numa metodologia mista (MM), i.e., qualitativa e quantitativa. Os dados utilizados serão de origem primária e secundária, especificamente as fontes primárias recaíram em entrevistas semiestruturadas com o Conselho de Administração (CA) e, as fontes secundárias passaram pela recolha e análise de relatórios de contas e pesquisa em plataformas digitais.
Os resultados do estudo confirmam impactos bastante significativos na área da saúde, onde a ULSNE não foi exceção. Foi um período complicado onde sem a dedicação dos profissionais de saúde seria impossível. As horas trabalhadas aumentaram, traduzindo-se num aumento de stress e cansaço dos profissionais, a atividade programada foi suspensa provocando um aumento nas listas de espera, as idas às urgências diminuíram nos primeiros tempos, os indicadores de qualidade e eficiência foram bastante afetados e os gastos para a compra de equipamentos de proteção, ventiladores, entre outros, não estavam contemplados no plano orçamental aumentaram levando a um aumento na dívida.
During the pandemic, everything was affected, from people to businesses. Hospitals could not remain indifferent, being those who have been and are facing the most significant challenges. Thus, it would be interesting to study how the pandemic affected this sector and how hospitals adapted to the new reality. A curricular internship was carried out in the planning and control office (PCO) of the Unidade Local de saúde do Nordeste (ULSNE) to deepen the knowledge acquired during the academic period. The chosen theme is to study the impact of COVID-19 on the ULSNE to understand the main challenges faced by the institution and how it has adapted. For this purpose, a research problem was defined, what is the impact of the pandemic on strategic management? To identify the impact of COVID-19 on the strategic management of ULSNE, analysing the challenges and opportunities that emerged from this period. This study focuses on a qualitative and quantitative methodology. The data used will be primary and secondary origins. Specifically, the primary sources will be interviews with the board of directors (BOD). The secondary sources will collect and analyse account reports and digital research platforms. The results of the study confirm very significant impacts in the health sector, where ULSNE was no exception. It was a complicated period where without the dedication of health professionals it would be impossible. The hours worked increased, resulting in increased stress and tiredness of professionals, the scheduled activity was suspended, causing an increase in waiting lists, emergency room visits decreased in the early days, quality and efficiency indicators were greatly affected and expenses for the purchase of protective equipment, ventilators, among others, were not contemplated in the budget plan increased, causing the debt to rise.
During the pandemic, everything was affected, from people to businesses. Hospitals could not remain indifferent, being those who have been and are facing the most significant challenges. Thus, it would be interesting to study how the pandemic affected this sector and how hospitals adapted to the new reality. A curricular internship was carried out in the planning and control office (PCO) of the Unidade Local de saúde do Nordeste (ULSNE) to deepen the knowledge acquired during the academic period. The chosen theme is to study the impact of COVID-19 on the ULSNE to understand the main challenges faced by the institution and how it has adapted. For this purpose, a research problem was defined, what is the impact of the pandemic on strategic management? To identify the impact of COVID-19 on the strategic management of ULSNE, analysing the challenges and opportunities that emerged from this period. This study focuses on a qualitative and quantitative methodology. The data used will be primary and secondary origins. Specifically, the primary sources will be interviews with the board of directors (BOD). The secondary sources will collect and analyse account reports and digital research platforms. The results of the study confirm very significant impacts in the health sector, where ULSNE was no exception. It was a complicated period where without the dedication of health professionals it would be impossible. The hours worked increased, resulting in increased stress and tiredness of professionals, the scheduled activity was suspended, causing an increase in waiting lists, emergency room visits decreased in the early days, quality and efficiency indicators were greatly affected and expenses for the purchase of protective equipment, ventilators, among others, were not contemplated in the budget plan increased, causing the debt to rise.
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Palavras-chave
Gestão estratégica COVID-19 Gestão hospitalar Planeamento e controlo