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Visitors' satisfaction in natural areas: the case of Vinhais biological park

2023Conference object Open access
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dc.contributor.authorAlves, Diana Rafaela Rocha
dc.contributor.authorScalabrini, E.C.B.
dc.contributor.authorVaz, Márcia
dc.contributor.authorTeixeira, João Paulo
dc.contributor.authorRivas Rojo, Carlos Jesus
dc.contributor.authorMuriel Alonso, David
dc.contributor.authorGarrote Mestre, Lucía
dc.contributor.authorFernandes, Paula O.
dc.date.accessioned2024-02-01T09:50:24Z
dc.date.available2024-02-01T09:50:24Z
dc.date.issued2023
dc.description.abstractSatisfaction is a widely studied issue in tourism as it provides an understanding of the performance of a tourism destination's offer, highlighting the most important features considered by tourists. The growth in tourism demand in natural areas also makes it an important factor in identifying visitor satisfaction, as sustainable planning of these areas may also rely on knowing the opinion of their visitors. In this context, this study aimed to determine the visitors´ satisfaction with Vinhais Biological Park, located in the northeast of Portugal, during the summer of 2022. A questionnaire consisting of 8 closed-ended questions to identify the socio-demographic profile and overall satisfaction was applied during July and August 2022. Therefore, 251 valid questionnaires were considered for the quantitative data analysis and a final sampling error of 6.13% was assumed. A descriptive statistical analysis was performed to identify the socio-demographic profile and the satisfaction with the resources offered. Four hypotheses were formulated to test the association between socio-demographic profile (age group, gender, nationality, and education level) and overall satisfaction. The χ2 test was used to test the hypotheses assuming a 5% significance level. The main findings showed that the socio-demographic profile of the sample is predominantly male (54.6%), aged between 11 and 40 years (77.6%), of Portuguese nationality (71.3%) and with higher education level (48.6%). Concerning the visit motivation, 61.4% went to the park after visiting the city of Vinhais or the region and nearly half (47%) of the respondents were satisfied. The results of χ2 test revealed no significant association between the socio-demographic profile and overall satisfaction, meaning that none of the hypotheses was supported. Considering the number of visitors received in the park annually, this study's sample can be regarded as a limitation, making the understanding of satisfaction limited to the period of analysis and at a period when the impact of COVID-19 is noticeable. Finally, for future studies, a comparative analysis with other natural parks, both Portuguese and Spanish, is suggested for better monitoring of visitor satisfaction.pt_PT
dc.description.sponsorshipThis project is being carried out within the scope of the DuraDOURO - El Duero como recurso perdurable del paisaje y el territorio de la frontera, 0785_DURADOURO_2_E, financed by FEDER, through the POCTEP. The authors are also grateful to the UNIAG, R&D unit funded by the FCT – Portuguese Foundation for the Development of Science and Technology, Ministry of Science, Technology and Higher Education. “Project Code Reference: UIDB/04752/2020 e UIDP/04752/2020”.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationAlves, Diana; Scalabrini, Elaine; Vaz, Márcia; Teixeira, João Paulo; Rivas Rojo, Carlos Jesus; Alonso, David Muriel; Mestre, Lucía Garrote; Fernandes, Paula O. (2023). Visitors' satisfaction in natural areas: the case of Vinhais biological park. International Conference on Tourism Research. 6:1, p. 9-16. ISBN 978-1-9145-8767-2pt_PT
dc.identifier.doi10.34190/ictr.6.1.1233pt_PT
dc.identifier.issn978-1-9145-8767-2
dc.identifier.urihttp://hdl.handle.net/10198/29416
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherAcademic Conferences and Publishing International Limitedpt_PT
dc.relationApplied Management Research Unit
dc.relationApplied Management Research Unit
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectSatisfactionpt_PT
dc.subjectVisitorspt_PT
dc.subjectNatural parkspt_PT
dc.subjectNature tourismpt_PT
dc.titleVisitors' satisfaction in natural areas: the case of Vinhais biological parkpt_PT
dc.typeconference object
dspace.entity.typePublication
oaire.awardTitleApplied Management Research Unit
oaire.awardTitleApplied Management Research Unit
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04752%2F2020/PT
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDP%2F04752%2F2020/PT
oaire.citation.endPage16pt_PT
oaire.citation.issue1pt_PT
oaire.citation.startPage9pt_PT
oaire.citation.titleInternational Conference on Tourism Researchpt_PT
oaire.citation.volume6pt_PT
oaire.fundingStream6817 - DCRRNI ID
oaire.fundingStream6817 - DCRRNI ID
person.familyNameBorges Scalabrini
person.familyNameVaz
person.familyNameTeixeira
person.familyNameFernandes
person.givenNameElaine Cristina
person.givenNameMárcia
person.givenNameJoão
person.givenNamePaula Odete
person.identifierhttps://scholar.google.com/citations?user=uwiO_FgAAAAJ&hl=pt-PT
person.identifier663194
person.identifierN-3804-2013
person.identifier.ciencia-idC215-238E-B5E1
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person.identifier.ciencia-id991D-9D1E-D67D
person.identifier.orcid0000-0001-7164-2471
person.identifier.orcid0000-0002-0587-6453
person.identifier.orcid0000-0002-6679-5702
person.identifier.orcid0000-0001-8714-4901
person.identifier.ridN-6576-2013
person.identifier.scopus-author-id57219651339
person.identifier.scopus-author-id57742784000
person.identifier.scopus-author-id57069567500
person.identifier.scopus-author-id35200741800
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsopenAccesspt_PT
rcaap.typeconferenceObjectpt_PT
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