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The influence of online shopping determinants on customer satisfaction in the portuguese market

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dc.contributor.authorEsteves, Salete
dc.contributor.authorFernandes, Joana
dc.contributor.authorLopes, Luisa
dc.date.accessioned2023-10-23T13:40:21Z
dc.date.available2023-10-23T13:40:21Z
dc.date.issued2023
dc.description.abstractTo analyze the factors that influence customer’s online shopping satisfaction, quantitative research is used through a survey. Six factors are used as independent variables in this study, namely: security, information availability, shipping, quality, pricing and time. The study, conducted in Portugal, uses primary data in the form of a survey with a questionnaire as a research instrument, using a five-point Likert scale. The sampling technique in this study uses convenience sampling. The data (n=193) were analyzed using Confirmatory Factor Analysis and Multiple Regression. The analysis carried out reveals the main factors that influence specific online shopping satisfaction, in the Portuguese market. The obtained result analysis confirmed that quality, information availability, pricing, and shipping have a significant effect on online shopping customer satisfaction, while security have no significant effect on online shopping customer’s satisfaction and time presented an unacceptable internal consistency, and so it was not possible to conclude about this factor.pt_PT
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationEsteves, Salete; Fernandes, Joana; Lopes, Luisa (2023). The influence of online shopping determinants on customer satisfaction in the portuguese market. In 18th Iberian Conference on Information Systems and Technologies, CISTI 2023. Aveiro: IEEE. p. 1-6. ISBN 978-989-33-4792-8pt_PT
dc.identifier.doi10.23919/CISTI58278.2023.10211346pt_PT
dc.identifier.isbn978-989334792-8
dc.identifier.issn2166-0727
dc.identifier.urihttp://hdl.handle.net/10198/28819
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherIEEEpt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectOnline shoppingpt_PT
dc.subjectE-commercept_PT
dc.subjectCustomer satisfactionpt_PT
dc.titleThe influence of online shopping determinants on customer satisfaction in the portuguese marketpt_PT
dc.typeconference paper
dspace.entity.typePublication
oaire.citation.conferencePlaceAveiropt_PT
oaire.citation.endPage6pt_PT
oaire.citation.startPage1pt_PT
oaire.citation.title18th Iberian Conference on Information Systems and Technologies (CISTI)pt_PT
person.familyNameEsteves
person.familyNameFernandes
person.familyNameLopes
person.givenNameSalete
person.givenNameJoana M.S.R.
person.givenNameLuisa
person.identifier.ciencia-id411F-4C00-6212
person.identifier.ciencia-idA41D-FF9D-929E
person.identifier.ciencia-idE41C-366E-BE9E
person.identifier.orcid0000-0002-1353-8462
person.identifier.orcid0000-0001-5962-2945
person.identifier.orcid0000-0003-2039-0125
rcaap.rightsopenAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublicationfda6f257-f565-4810-b563-6d5a6d0b7021
relation.isAuthorOfPublication8302713e-f657-401c-b67e-b97e548968a6
relation.isAuthorOfPublication4410123f-7cc3-4a8d-a596-4a08d1d13b5b
relation.isAuthorOfPublication.latestForDiscovery4410123f-7cc3-4a8d-a596-4a08d1d13b5b

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