Publication
From reviews to emotions: analysing Bragança’s tourism attractions on TripAdvisor
| dc.contributor.author | Scalabrini, E.C.B. | |
| dc.contributor.author | Ferreira, Jessica | |
| dc.contributor.author | Fernandes, Paula Odete | |
| dc.contributor.author | Moraes, Thiago | |
| dc.date.accessioned | 2025-01-29T14:13:31Z | |
| dc.date.available | 2025-01-29T14:13:31Z | |
| dc.date.issued | 2024 | |
| dc.description.abstract | Over the past decade, sentiment analysis has emerged as a pivotal tool in tourism-related texts, driven by the sheer volume of tourist attractions and the wealth of online information. Tourists increasingly turn to travel websites to access specific information that often eludes standard evaluations of tourist attractions. Forums particularly illuminate specific information needs and their ties to potential destinations. Among these platforms, TripAdvisor has become a favoured choice for posting reviews, ratings, and facilitating online bookings. In this context, this study aims to analyse and assess sentiment in reviews sourced from the online platform TripAdvisor, focusing on tourist attractions in the northern Portuguese destination of Bragança. The research spotlights the disparity between qualitative and quantitative rankings. The study also underscores the importance of data pre-processing, including removing irrelevant information and stop words. Pre-processing was crucial in refining sentiment prediction accuracy, highlighting the differentiated roles of these words in context and meaning. Despite utilising advanced techniques such as tokenisation, TF-IDF weighting, logistic regression, and n-grams, the study‘s models encountered challenges in achieving high accuracy in sentiment prediction. Even the incorporation of bigrams did not yield substantial performance improvements, with the models frequently inclined to overestimate negative and positive sentiments. | pt_PT |
| dc.description.sponsorship | This work was supported by national funds through FCT/MCTES (PIDDAC): UNIAG, UIDB/004752/2020 (DOI 10.54499/UIDB/04752/2020) and UIDP/04752/2020 (DOI 10.54499/UIDP/04752/2020). | pt_PT |
| dc.description.version | info:eu-repo/semantics/publishedVersion | pt_PT |
| dc.identifier.citation | Scalabrini, Elaine; Ferreira, Jessica; Fernandes, Paula Odete; Moraes, Thiago (2024). From reviews to emotions: analysing Bragança’s tourism attractions on TripAdvisor. European Journal of Tourism, Hospitality and Recreation. ISSN 2182-4924. 14:2, p. 299-311 | pt_PT |
| dc.identifier.doi | 10.2478/ejthr-2024-0022 | pt_PT |
| dc.identifier.issn | 2182-4924 | |
| dc.identifier.uri | http://hdl.handle.net/10198/31092 | |
| dc.language.iso | eng | pt_PT |
| dc.peerreviewed | yes | pt_PT |
| dc.publisher | De Gruyter Poland | pt_PT |
| dc.relation | Applied Management Research Unit | |
| dc.relation | Applied Management Research Unit | |
| dc.rights.uri | http://creativecommons.org/licenses/by/4.0/ | pt_PT |
| dc.subject | Qualitative reviews | pt_PT |
| dc.subject | Quantitative ranking | pt_PT |
| dc.subject | Sentimental analysis | pt_PT |
| dc.subject | TripAdvisor | pt_PT |
| dc.subject | Reviews | pt_PT |
| dc.title | From reviews to emotions: analysing Bragança’s tourism attractions on TripAdvisor | pt_PT |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| oaire.awardTitle | Applied Management Research Unit | |
| oaire.awardTitle | Applied Management Research Unit | |
| oaire.awardURI | info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04752%2F2020/PT | |
| oaire.awardURI | info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDP%2F04752%2F2020/PT | |
| oaire.citation.endPage | 311 | pt_PT |
| oaire.citation.issue | 2 | pt_PT |
| oaire.citation.startPage | 299 | pt_PT |
| oaire.citation.title | European Journal of Tourism, Hospitality and Recreation | pt_PT |
| oaire.citation.volume | 14 | pt_PT |
| oaire.fundingStream | 6817 - DCRRNI ID | |
| oaire.fundingStream | 6817 - DCRRNI ID | |
| person.familyName | Scalabrini | |
| person.familyName | Ferreira | |
| person.familyName | Fernandes | |
| person.givenName | Elaine C.B. | |
| person.givenName | Jessica | |
| person.givenName | Paula Odete | |
| person.identifier | https://scholar.google.com/citations?user=uwiO_FgAAAAJ&hl=pt-PT | |
| person.identifier | N-3804-2013 | |
| person.identifier.ciencia-id | C215-238E-B5E1 | |
| person.identifier.ciencia-id | 7A15-9500-44E4 | |
| person.identifier.ciencia-id | 991D-9D1E-D67D | |
| person.identifier.orcid | 0000-0001-7164-2471 | |
| person.identifier.orcid | 0000-0002-4141-6702 | |
| person.identifier.orcid | 0000-0001-8714-4901 | |
| person.identifier.scopus-author-id | 57219651339 | |
| person.identifier.scopus-author-id | 57204795793 | |
| person.identifier.scopus-author-id | 35200741800 | |
| project.funder.identifier | http://doi.org/10.13039/501100001871 | |
| project.funder.identifier | http://doi.org/10.13039/501100001871 | |
| project.funder.name | Fundação para a Ciência e a Tecnologia | |
| project.funder.name | Fundação para a Ciência e a Tecnologia | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | article | pt_PT |
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