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Orientador(es)
Resumo(s)
This study investigates how insurance intermediaries in Portugal and Ireland evaluate supply chain management (SCM) practices within the insurance industry, specifically focusing on potential regional variations in their assessments. Design/methodology/approach – A comparative research design was employed, collecting data through surveys administered to insurance brokers in Portugal and Ireland. These countries were chosen due to their well-developed intermediary-based insurance markets. Findings – The results show that some dimensions of supply chain management are significantly different between Portugal and Ireland. Nevertheless, the insurance brokers from the two countries also share similar views on key aspects of supply chain management. Practical implications – This study offers valuable insights for insurance industry management, particularly regarding the dynamics of the insurer-intermediary relationship and the importance of catering to intermediary needs. The findings also highlight potential areas for European Union policy consideration, such as addressing potential asymmetries within the insurance sector across member states. Social implications – Improved relationships and collaboration within the insurance supply chain can lead to enhanced access to insurance products and more tailored services for consumers. Originality/value – This research addresses two key gaps in the literature. Firstly, it examines the insurerintermediary relationship from the intermediary perspective, a viewpoint often neglected in prior research. Secondly, the study investigates and confirms the existence of regional variations in insurance SCM practices across two European countries.
Descrição
Palavras-chave
Supply chain management Financial services Insurance retail Partner’s alignment Information and communication technology Trust Culture
Contexto Educativo
Citação
Dominique-Ferreira, Sérgio; Brophy, Richard; Prentice, Catherine (2024). A comparative analysis of supply chain management between Portugal and Ireland. European Journal of Management and Business Economics. ISSN 2444-8451.
Editora
Emerald Publishing Limited