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Determinant factors of citizens' satisfaction with municipal services: the case of municipalities on the Island of São Nicolau

2020Conference paper Restricted access
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dc.contributor.authorNogueira, Sónia P.
dc.contributor.authorRibeiro, Nuno A.
dc.contributor.authorTavares, Vanina Vanessa Soares
dc.date.accessioned2021-08-23T14:21:32Z
dc.date.available2021-08-23T14:21:32Z
dc.date.issued2020
dc.description.abstractThis study aimed to find out residents' degree of satisfaction with local public services provided by local authorities. It also intended to identify the determinants of citizens' satisfaction. The research adopted a quantitative approach, through the application of a questionnaire survey to residents in the municipalities of Sao Nicolau in Cape Verde. Globally, citizens are satisfied with the municipality where they live. For the variables of Global Satisfaction with the municipality of residence and Global Satisfaction with the financial management of the local authority, there are no differences by the municipality of residence regarding citizens' satisfaction. As both are located on the island of Sao Nicolau, in principle, there should be no discrepancy in their form of action due to characteristics associated with insularity. Citizens' satisfaction is influenced positively by the Image of the Municipality, Quality of Basic Infrastructure and Services and Quality of Life in Leisure, Access to Culture, Environmental Quality and Safety. Quality in Economic Terms, on the other hand, seems to have not influenced the citizen's satisfaction.pt_PT
dc.description.sponsorshipThis study was conducted at the Research Center in Political Science (UIDB/CPO/00758/2020), University of Minho/University of Évora and supported by the Portuguese Foundation for Science and Technology (FCT) and the Portuguese Ministry of Education and Science through national funds.
dc.description.versioninfo:eu-repo/semantics/publishedVersionpt_PT
dc.identifier.citationNogueira, Sónia P.; Ribeiro, Nuno A.; Tavares, Vanina (2020). Determinant factors of citizens' satisfaction with municipal services: the case of municipalities on the Island of Sao Nicolau. In 35th IBIMA Conference International Business Information Management Association. Vision 2025: Education Excellence and Management of Innovations Through Sustainable Economic Competitive Advantage. Seville. p. 10307-10316. ISBN 978-0-9998551-4-0.pt_PT
dc.identifier.isbn978-0-9998551-4-0
dc.identifier.urihttp://hdl.handle.net/10198/23823
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectCitizens' satisfactionpt_PT
dc.subjectLocal governmentpt_PT
dc.subjectPublic servicespt_PT
dc.subjectMunicipalitiespt_PT
dc.titleDeterminant factors of citizens' satisfaction with municipal services: the case of municipalities on the Island of São Nicolaupt_PT
dc.typeconference paper
dspace.entity.typePublication
oaire.citation.conferencePlaceSeville, Spainpt_PT
oaire.citation.endPage10316pt_PT
oaire.citation.startPage10307pt_PT
oaire.citation.title35th International-Business-Information-Management-Association Conference (IBIMA)pt_PT
person.familyNameNogueira
person.familyNameRibeiro
person.givenNameSónia P.
person.givenNameNuno A.
person.identifier.ciencia-id9C19-D54B-821B
person.identifier.ciencia-id3A15-6987-AF07
person.identifier.orcid0000-0002-8675-6102
person.identifier.orcid0000-0002-5070-647X
person.identifier.scopus-author-id57192979809
person.identifier.scopus-author-id56006467300
rcaap.rightsrestrictedAccesspt_PT
rcaap.typeconferenceObjectpt_PT
relation.isAuthorOfPublication04cec2b9-9c32-4e4b-84de-84ce953d716f
relation.isAuthorOfPublication6665798f-383a-4c95-881d-31095daf18fa
relation.isAuthorOfPublication.latestForDiscovery04cec2b9-9c32-4e4b-84de-84ce953d716f

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