Percorrer por autor "Herasymiak, Nelia"
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- Determination of factors from students profile which can affect student satisfaction of Lutsk National Technical University servicesPublication . Zavalii, Yuliia; Fernandes, Paula Odete; Herasymiak, NeliaIn higher education, students are the main customers of universities. As such, providing quality services and satisfying students’ needs as well as expectations are vital for universities to succeed from the increasing competitiveness of this industry. This study focuses on inner factors of student profile which can affect student satisfaction of Lutsk National Technical University. To complete this purpose, the research question will be answered: which factors from students’ profile affect student satisfaction of Lutsk National Technical University? The object of this research is one of two big higher educational institutes in Volyn region, Ukraine - Lutsk National Technical University. The students that participated in this study enrolled in the academic year, 2017/2018. In order to perform study, survey method applied to collect the data and number of received valid questionnaire were 200. It was decided to use questionnaire method to collect data. Descriptive analysis used to identify profile of respondents, also find satisfaction level. To evaluate differences between groups, built association between variables, find relation between variables and answering to the research hypothesis inferential analysis applied. The result showed that generally students are satisfied, with a low satisfaction level, with service quality offered by Lutsk National Technical University. In addition, research found that there are no differences in overall satisfaction by faculty and gender. However, it was found that there is negative correlation between age of respondents and overall satisfaction.
- Impact the process of teaching on course evaluations and student satisfaction of Lutsk National Technical UniversityPublication . Zavalii, Yuliia; Fernandes, Paula Odete; Herasymiak, NeliaEducation is a key driver of economic growth, particularly the higher education sector. The formal characteristics of the Ukrainian education system look good compared to the developed economies. It remains one of the most educated nations according to the UN Human Development Index. However, the productivity of education system in Ukraine is low. This research focuses on the Impact of University Environment on Student Satisfaction in Lutsk National Technical University. To complete this purpose, the research question will be answered: if teaching and approach to management affect student satisfaction in Lutsk National Technical University? Lutsk National Technical University is one of two big higher educational institutes in Volyn region, Ukraine. The students that participated in this study enrolled in the academic year, 2017/2018. In order to perform study, survey method applied to collect the data and number of received valid questionnaire were 200. The result showed that generally students are satisfied, with service quality offered by Lutsk National Technical University. In addition, research found that there are differences in overall satisfaction by student`s perception of style and type of teaching. Also, it was found that satisfaction level differs based on student`s perception of style of management in university.
- Research of marketing potential of Ukrainian startup projectPublication . Shcherbik, Olena; Fernandes, Paula Odete; Herasymiak, NeliaThe main purpose of this work is to research of marketing potential of Ukrainian social startup project public restaurant «Urban Space» to choose and justify a marketing potential evaluation model that will have further application as well as setting recommendations based on it. The data was collected from official website «Urban Space» and from experts evaluation of marketing potential. To determine the marketing potential were chosen Batova and Krilova (2016) model. The level of the marketing potential of «Urban Space» within a general goal in 2017 was low (0.59). By 2018, was reached an average level of marketing potential (0.85). Based on the evaluation results of marketing potential within a specific goal, for implementation goal «increase of market share» the level of marketing potential is low (0.58), for implementation goal «customer retention» is an average level of marketing potential (0.63). Therefore, was recommend a number of factors for actively contributing of customer retention.