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- SQMS – A prototype for a supplier quality management systemPublication . Sousa, João Paulo; Morais, Elisabete Paulo; Cunha, Carlos R.; Gomes, João PedroWithin the supply chain, the customer does not simply buy parts or services from suppliers, but also buys supplier capabilities, which results in quality products and services. Having a tool that handles the Inspection as well as the Nonconformance, Complaint, Corrective Action and Concession processes is key to successfully track the supplier performance. Taking as a case study a Supplier Quality Management (SQM) currently in operation in an Original Equipment Manufacturer (OEM) for automotive industry, this paper presents a platform to support a Supplier Quality Management System (SQMS), that fits the technical specification ISO/TS 16949 requirements. This prototype is composed by a web platform and a mobile App, having flexibility and mobility as key main characteristics.
- Towards a platform for a supplier quality management systemPublication . Sousa, João Paulo; Cunha, Carlos R.; Morais, Elisabete Paulo; Gomes, João PedroToday any OEM automotive industry that wants a status of a world-class organization has to follow a proper supplier quality management based on the worldwide recognized international standards. With this, the customer within a supply chain should have the sureness that the company has supplier capabilities in place to provide a service that consistently meets its needs and expectations. Although some of this Supplier Quality Management Systems (SQMS) are deeply integrated and used inside of an organization, sometimes they are implemented using inappropriate or limited tools, making the work of employees harder and acting often as entropy sources in those systems. Having the right tools to handle Inspections as well as Nonconformance, Complaint, Corrective Action and Concession processes is key to successfully track the supplier performance. This paper presents a platform to support a SQMS, that fits the technical specification ISO/TS 16949 requirements.