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- Toward a quality measure of angolan public higher education institutions to enhance organizational performancePublication . Veloso, Cláudia M.; Lunga, Domingos; Fernandes, Paula OdeteNowadays, Higher Education Institutions (HEI) are obliged to pursue the path of quality, not only because of the growing demand of society, but also because HEI are the driving force for competitiveness. As the knowledge society is increasingly demanding, it is necessary to measure and evaluate it. The use of a self-assessment tool, developed in Europe, Common Assessment Framework (CAF), allows the measurement of the quality of services provided in public administration. In order to evaluate the reliability of the application of the CAF model to Public Higher Education Institutions in Angola, a multivariate analysis it was used. The findings of this study show that the model can be applied with confidence to Angolan HEI. In addition, the CAF model can be a useful tool for HEI to help them get to know each other better and move toward the path of quality, in an endless search for continuous improvement translated into excellent organizational performance.
- Internationalization of higher education institutions: the case study of the Polytechnic Institute of BragançaPublication . Veloso, Cláudia M.; Fernandes, Paula OdeteHigher Education Institutions (HEI) operate in a competitive environment that forces them to adopt a new strategic position seeking to position themselves better in a greatly competitive, dynamic and differentiated market. Internationalisation is becoming one of the main key factor and strategic priorities of HEI all world. Most HEI include internationalisation, as a part of their competitive strategies once is a way to promote cooperation and mobility for both students and staff and knowledge transfer between institutions. The aim of the research is to analyse and evaluate the international academic mobility in the Polytechnic Institute of Bragança (IPB, Portugal). The aim is to contribute to the gradual interest of the understanding of the phenomenon of academic mobility and its impacts on IPB, once foreign students are an asset to HEI, during the stay where they are studying, and as well the staff mobility. In addition, given the relevance and importance of the internationalisation strategy followed by the IPB and its international both students and staff mobility, it is intended that the results of this will help the decision makers in the IPB to develop better strategies that will support the internationalisation process within IPB.
- Measuring of the degree of innovation in commercial and service Micro and Small EnterprisesPublication . Walter, Cícero; Veloso, Cláudia M.; Fernandes, Paula Odete; Ribeiro, HumbertoMicro and Small Enterprises (MSE) are considered the most dynamic and flexible arrangement of activity. In the economy, the foundation and development of these features is important for the creation of the so-called "normal" economic environment. In the recent past it was enough for companies to meet their needs in a profitable way to stay in the market, but that scenario has changed dramatically. Currently, it is necessary to be one step ahead towards the future, because the strategies that have worked well in the past are not guarantees of forthcoming sustainable success. The key to longevity and business competitiveness lies in innovation. Accordingly, the main objective of this research is to present a research model of innovation in Micro and Small Enterprises to analyse: first, the degree of innovation of Micro and Small Enterprises, and second, how the innovation is handled by existing Micro and Small Enterprises as a result of its business environment. The research made is based on a sample of 550 MSE distributed over 6 cities across the Brazilian State of Piaui. The data was collected using the Innovation Radar application, which is owned by the SEBRAE Local Innovation Agents program. Statistical techniques of descriptive, exploratory and inferential nature were used for corresponding data treatment and results validation. The results obtained suggest that MSE have innovation capacity between the "Little Innovative" and "Occasional Innovative" range, and also that the average and the distribution of innovation levels are similar amongst MSE analyzed.
- Measuring of the degree of innovation in commercial and service micro and small enterprisesPublication . Walter, Cícero; Veloso, Cláudia M.; Fernandes, Paula Odete; Ribeiro, HumbertoMicro and Small Enterprises (MSE) are considered the most dynamic and flexible arrangement of activity. In the economy, the foundation and development of these features is important for the creation of the so-called "normal" economic environment. In the recent past it was enough for companies to meet their needs in a profitable way to stay in the market, but that scenario has changed dramatically. Currently, it is necessary to be one step ahead towards the future, because the strategies that have worked well in the past are not guarantees of forthcoming sustainable success. The key to longevity and business competitiveness lies in innovation. Accordingly, the main objective of this research is to present a research model of innovation in Micro and Small Enterprises to analyse: first, the degree of innovation of Micro and Small Enterprises, and second, how the innovation is handled by existing Micro and Small Enterprises as a result of its business environment. The research made is based on a sample of 550 MSE distributed over 6 cities across the Brazilian State of Piauí. The data was collected using the Innovation Radar application, which is owned by the SEBRAE Local Innovation Agents program. Statistical techniques of descriptive, exploratory and inferential nature were used for corresponding data treatment and results validation. The results obtained suggest that MSE have innovation capacity between the "Little Innovative" and "Occasional Innovative" range, and also that the average and the distribution of innovation levels are similar amongst MSE analyzed.
- Monitoring of outdoor tourism demandPublication . Martins, Oliva M.D.; Nunes, Alcina; Ferreira, Fernanda A.; Veloso, Cláudia M.; Santos, Sónia; Correia, Alexandra I.; Fonseca, Manuel José; Silva, Goretti; Rachão, Susana; Vieira, Elvira Pacheco; Carrança, Paulo; Fernandes, Paula OdeteThe Herfindahl-Hirschman Index (HHI) was used in order to understand the tourism competitiveness of the different sub-regions that make up the North Region of Portugal. This index is a measure which helps to analyse market concentration and at the same time determines the competitiveness of the market.
- Measuring the degree of innovation in retail and services’ micro and small enterprisesPublication . Walter, Cícero; Veloso, Cláudia M.; Fernandes, Paula Odete; Ribeiro, HumbertoMicro and small enterprises (MSEs) are considered the most dynamic and flexible arrangement of activity. In the economy, the foundation and development of these features is important for the creation of the so-called “normal” economic environment. The main objective of this research is to present a research model of innovation in MSEs to analyse: first, the degree of innovation of MSEs, and second, how the innovation is handled by existing MSEs as a result of its business environment. The research made is based on a sample of 550 MSEs distributed over six cities across the Brazilian State of Piauí. The data were collected using the Innovation Radar application, which is owned by the SEBRAE Local Innovation Agents program. Statistical techniques of descriptive, exploratory, and inferential nature were used for corresponding data treatment and results validation. The results obtained suggest that MSEs have innovation capacity between the “Little Innovative” and “Occasional Innovative” range, and also that the average and the distribution of innovation levels are similar amongst MSEs analyzed.
- The teachers’ satisfaction in higher education institutions as key factor of the strategic management and of the organizational competitivenessPublication . Veloso, Cláudia M.; Lunga, Domingos; Fernandes, Paula OdeteCurrently Higher Education Institutions (HEIs) are operatizing in the massively competitive international environment. The present society asks important challenges to current HEIs in several issues: technological, managerial, academic and economic. Consequently, organizations define and adopt strategies that support high performance and organizational competitiveness, with particular attention to human resources as a key factor in the efficient implementing of it strategy. In this regards, professional satisfaction adopts a growing interest in understanding quality of professional life and its influence on strategic management and organizational competitiveness. High job satisfaction contributes to the professional finding meaning in his professional activity and to adoption positive attitudes towards organizational performance. In this perspective, the article purposes to verify if there are differences in socio-demographic, professional, training and labour variables related to the level of satisfaction of the teachers that belong to the HEIs of the Kwanza South Province (Angola). As well as to know the level of satisfaction of those professionals. The results show that the level of teachers’ satisfaction is positive and allows understanding the determinants of teachers’ satisfaction and their mastery in strategic management and competitiveness of the HEIs of Kwanza South Province.