Browsing by Author "Reis, Elisete"
Now showing 1 - 1 of 1
Results Per Page
Sort Options
- Optimization of the IST production domain through industrializationPublication . Reis, Elisete; Lopes, Rui PedroNowadays, technology trends are forcing enterprises to rethink their business and applications, increasing their complexity and dependencies. Enterprises require Information System Technologies (IST) departments to manage the information systems that support their core business. The complexity and number of the solutions used have increased and are in constant evolution. Therefore, Information and Communication Technology (ICT) professionals face challenges everyday to keep up with such evolution and related support tasks. To cope with these requirements, IST departments created specialized teams for different layers of the implemented solutions. The inter-dependency of those layers and teams slows down the response time, because the system and applications administration activities require the interaction of diverse teams and professionals, from simple tasks, to more complex ones (not only the solutions complexity augmented, but also processes need to be synchronized between different teams). In such scenario is difficult to keep an updated documentation of systems state, to control workflow and to have traceability of all changes. One of the teams involved in these dynamics is the Production team, that is responsible of supporting applications during all its life cycle phases, and thus needs their processes and way of working to be agile. This dissertation analyses the scenario of the Production domain in large enterprises and how the principles of industrialization can be used to improve performance. It also makes an analysis of tools and methodologies that could instantiate such principles. Other inherent objective is to research a solution for the Production team be able to ameliorate automation levels (maintaining layer separation and the responsibilities of each team), enable traceability, and reduce response time. v Thus, framework and some processes are defined, a testing scenario is created and normal activities of the Production team are simulated.