Browsing by Author "Natalya, Efanova"
Now showing 1 - 3 of 3
Results Per Page
Sort Options
- Evaluation of the maturity level of the IT services in higher education institutions: Portugal and RussiaPublication . Pereira, João Paulo; Zubar, Iuliia; Natalya, EfanovaThis work presents an evaluation of the maturity level for IT service management, of two higher education institutions from Portugal and Russia. We will identify the correspondences between the process capability levels and the organizational systems maturity levels. One of the options to measure the IT maturity is by comparing the IT service team’s operations, planning and processes with international models. In this context, we decide to use the Information Technology Infrastructure Library (ITIL) framework to analyze the selection, planning, delivery and support of IT services by both institutions. This methodology uses units as the standard is an example of best practice that covers the control and management of all aspects of IT-related operations. To the development of this study, we use the survey technique as we can get clear, direct and objective answers. With results from these studies, we can identify policies that can be adapted and used to improve efficiency and achieve predictable service levels, and help in the implementation of improvements for the management of IT services.
- Research of the competency model’s influence on staff management in food industryPublication . Pereira, João Paulo; Natalya, Efanova; Slesarenko, IvanThis paper presents methods of staff management modification based on competency model and assignment one of three ranks (high, middle, low) for each employee. The research showed that such staff management processes as waiters’ group making and waiters’ financial motivation can be effectively modified using competency model but should to be complemented to provide more information that could be useful for other processes and prevent the risk of negative impaction on business. Results of experiments showed that restaurants where experienced and inexperienced waiters are balanced have better earnings and visiting dynamics than unbalanced. But proposed method cannot guarantee good restaurant performance and is ineffective in restaurant with high staff turnover. Waiters’ financial motivation based on knowledge level and implementation of average check’s plan can increase restaurant’s average check. But this motivation can be used only if restaurant strategy is based on the high value of average check. Also indicators used in salary calculation method should be protected from artificial increasing.
- The analysis of competency model for a performance appraisal system in the management of food service industryPublication . Pereira, João Paulo; Natalya, Efanova; Slesarenko, IvanThis paper presents a competency model as an instrument for restaurant management. The research showed that existing appraisal methods, such as KPI and 360-degree feedback method, are difficult to apply during evaluating the performance of non-managerial employees (waiters). Test method comes with several shortcomings too but using competency model can make this method more effective. Competency model allows for combining various assessment results and forming an employee profile, which is constructing and storing in a computer system. Previous research demonstrated effectiveness of model and some problems of its using like source data purity. In this paper test questions’ balance and the reasons of collective mistakes are researched. Experiments were conducted using employee profiles data. Results from these experiments confirmed that the model can improve restaurant management but there are some problems and features of its using. It is important to provide test questions balance and source data purity.