Browsing by Author "Ferreira, Janaina Cristina"
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- Estudo de caso da gestão de filas em uma unidade de saúdePublication . Ferreira, Janaina Cristina; Geraldes, Carla A.S.; Almeida, João P.; Sousa, João; Monteiro, AndreiaNa área da saúde, é de extrema importância que o atendimento e tratamento do utente seja efetivo, sobretudo executado com rapidez. Com o crescimento da população, as pessoas buscam mais os serviços de saúde, o que afeta a oferta de serviços, profissionais e impacta no tempo de espera. Este estudo foi motivado pelo interesse em otimizar a gestão de filas numa unidade de saúde do distrito de Bragança, visando reduzir os tempos de espera para a realização de serviços médicos, garantindo que o utente seja atendido com qualidade, de forma ética e humana, e com alto nível técnico dos profissionais. O objetivo é reduzir o elevado tempo de espera que os utentes encontram ao solicitarem atendimento na unidade de saúde.
- Queueing System Analysis: a case studyPublication . Ferreira, Janaina Cristina; Geraldes, Carla A.S.; Almeida, João P.; Bellinello, Marjorie Maria; Ferreira, Luan Jose FranchiniThe application of simulation tools in the construction of models that represent areal system is increasingly important in the analysis and optimization of production and management processes. This study aims to analyze and optimize a queuing system in a Health Care Unit in the district of Bragança, Portugal. In particular, the check-in process of patients/ customers in the health care unit is analyzed to carry out complementary diagnostic tests, treatments and external consultations in different medical specialities. The health care unit is faced with longer check-in waiting times than desired, so it is intended with this work to find solutions to increase the efficiency of the system. Thus, quantitative models for the management of queues will be approached and studied to indicate the expected performance of the system without having to quantify the waiting cost. Given the complexity of the system, the simulation technique will be used to develop different types of mathematical and logical models that reproduce the behaviour of the system under study. The system was modelled using the Simio R software, which is a tool for modelling discrete events by simulation, based on intelligent objects. A validation model was used to simulate the real system as a parameter for comparing the results obtained from the analysis of 4 alternative scenarios that present solutions for optimizing the queues. The results presented in this study can be used as a decision method and implemented following the reality of the Health Care Unit.