Browsing by Author "Broccardo, Laura"
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- The balanced scorecard In healthcare: Italy, Spain, and PortugalPublication . Pires, Amélia M.M.; González Sánchez, María Beatriz; Lópes-Valeiras Sampedro, Ernesto; Broccardo, LauraThe aim of this paper is to review all the articles published on the topic of the Balanced Scorecard in healthcare by Spanish, Italian, or Portuguese authors or written in Spanish, Italian, or Portuguese between 1992 and 2009 (18 years in total). To carry out this task, we analysed the existing research in this area to date, and then attempted to draw connections between the theoretical view presented in the Balanced Scorecard and the empirical experiences in the hospitals that put this tool into practice. Finally, we obtained an organised compilation of all the articles dealing with the Balanced Scorecard in healthcare which had either been published in Spain, Italy, or Portugal or had been written by Spanish, Italian, or Portuguese authors and published in foreign journals.
- The use and design of the BSC in the health care sector: a systematic literature review for Italy, Spain, and PortugalPublication . Gonzalez‐Sanchez, Maria Beatriz; Broccardo, Laura; Pires, Amélia M.M.The aim of this paper is to gain a better understanding of how the balanced scorecard (BSC) has evolved in Spain, Italy, and Portugal. It reviews all the articles on the BSC in the health care sector written between 1992 and 2015 by Spanish, Italian, or Portuguese authors and published in Spanish, Italian, or Portuguese as well as in English. Our study first shows the state of knowledge on BSC in health care for a homogeneous group of Southern European countries. Second, it uncovers the perspectives, indicators, and generation used in the countries under observation to reveal the extent to which this management tool has evolved. Third, it analyses international variations in design and use within the health care context, especially in the United States. Moreover, it also highlights a number of important issues. The BSC is in its early stage of development in these 3 countries, which do not use it as a tool to implement strategy and align all of the elements that help integrate the organization.