Browsing by Author "Aqel Aqel, Razi Afif"
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- Factors that impact employee performance: the empirical case of two telecommunication companies in PalestinePublication . Aqel Aqel, Razi Afif; Fernandes, Paula Odete; Nunes, AlcinaJob performance depends on many different factors including establishing a productive relationship between staff and management. The success of any organization is reliant on employees who enjoy doing their jobs and are rewarded for their work. So, the main purpose of this study is to identify non-monetary factors that influence the work performance of employees using as sample two companies in the telecommunications sector in Palestine. Seven hypotheses are tested to find which may be the factors that influence the performance of the employees in these companies. The key findings of the study show that in both companies the employees rated recognizing and appreciating of their work as the most important factor affecting their performance. Furthermore, it is found that the strong employee and manager relationship with motivation does have a positive effect on employee performance of both companies. The office environment only affects positively the employee’s work performance in one of the sample companies.
- Identifying non-monetary factors that affect employee performance in the Palestinian telecommunications sectorPublication . Aqel Aqel, Razi Afif; Fernandes, Paula O.; Nunes, AlcinaUnderperforming employees at an organization may exhibit costly negative behaviour that reduces both profits and productivity. For James, McKechnie, and Swanberg (2011) underperforming employees cost American businesses $300 billion a year in terms of lost productivity. For example, job performance for employees depends on many different factors including establishing a productive, accomplishing relationship between staff and management. The success of any organization is reliant on employees who enjoy doing their jobs and are rewarded for their work. The main purpose of this study is identifying non-monetary factors that influence the work performance of employees. This research aims to include in its exploration the key integral elements other than money, which have an impact on the performance of employees. The wide variety of results will be described and closely disseminated to produce a current comprehensive view and understanding into the non-monetary factors governing employee performance. Post result analysis of this study offered practical and relevant solutions and recommendations to creatively utilize and manipulate these factors to improve employee performance and raise their morale. The target industry in this case is the private telecommunications sector in Palestine. Specifically, the two major companies “Jawwal” and “Al-Wataniya”. The research methods are mainly quantitative with only a qualitative method being used to inspect the results from the open-ended questions. The key findings of the study show that in both companies the employees rated recognizing and appreciating their work is the most important factor affecting their performance. Furthermore, it is found that the strong employee-manager relationship with motivation does have a positive effect on employee performance of both companies. One resultant difference between the companies is discovered, where the office environment positively effects employee work performance in only Jawwal Company