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Abstract(s)
O sector industrial está permanentemente submetido a mudanças tecnológicas, ideológicas e sociais. O confronto permanente com os “novos” desafios de hoje (relacionados com o alastrar da cultura digital em geral) e com os que se avizinham no futuro, exige aos profissionais a tomada de posições esclarecidas e reflexivas no que se refere aos aspetos que condicionam a maneira de ser e de pensar. A área da manutenção industrial, crucial em qualquer empresa produtiva, não foge a este panorama.
Assim sendo, no que diz respeito às tarefas de manutenção mencionam-se várias técnicas e ferramentas intervenientes, em que onde cada ordem de serviço passa a ser, em teoria, uma ordem de produção, podendo incluir indicadores de disponibilidade, rendimento e qualidade. Assim é possível apontar, de forma mais assertiva, como aplicar melhorias para aumentar a rentabilidade e melhorar os resultados da manutenção através do novo conceito da 4º Revolução, também conhecida por Indústria 4.0.
Neste trabalho estudam-se diversas técnicas de formalização de tarefas de manutenção bem como a sua integração em aplicações de suporte à decisão. Desta forma, foram estudadas diferentes linguagens formais para a representação de fluxos de processos, tendo sido escolhida a linguagem BPMN (Business Process Model and Notation). Esta linguagem foi posteriormente utilizada para representar vários procedimentos de manutenção da empresa Catraport, quer relativos à manutenção preventiva quer manutenção corretiva. Finalmente, cada um destes modelos BPMN foi exportado para notação XML de forma a facilitar e suportar a sua utilização na aplicação de suporte à decisão.
Nowadays, the industrial sector is permanently subjected to technological, ideological and social changes. The permanent confrontation with the "new" challenges of today (related to the spread of digital culture in general) and with those that are coming in the future, require professionals to take clear and reflective positions regarding the aspects that condition the way of being and thinking. The area of industrial maintenance, crucial in any productive enterprise, does not escape this panorama. Thus, in the maintenance tasks, several intervening techniques and tools are mentioned, where each order of service becomes, in theory, a production order, which may include indicators of availability, yield and quality. Thus it is possible to point out, more assertively, how to apply improvements to increase profitability and improve maintenance results through the new concept of the 4th Revolution, also known as Industry 4.0. This work intends to study techniques of formalization of maintenance tasks, to be later used by a decision support application in performing these maintenance tasks. In this way, different formal languages were studied for the representation of process flows, and BPMN (Business Process Model and Notation) was chosen. This language was later used to represent various Catraport maintenance procedures, both regarding preventive maintenance and corrective maintenance. Finally, each of these BPMN models was exported to XML notation in order to facilitate and support its use in the decision support application.
Nowadays, the industrial sector is permanently subjected to technological, ideological and social changes. The permanent confrontation with the "new" challenges of today (related to the spread of digital culture in general) and with those that are coming in the future, require professionals to take clear and reflective positions regarding the aspects that condition the way of being and thinking. The area of industrial maintenance, crucial in any productive enterprise, does not escape this panorama. Thus, in the maintenance tasks, several intervening techniques and tools are mentioned, where each order of service becomes, in theory, a production order, which may include indicators of availability, yield and quality. Thus it is possible to point out, more assertively, how to apply improvements to increase profitability and improve maintenance results through the new concept of the 4th Revolution, also known as Industry 4.0. This work intends to study techniques of formalization of maintenance tasks, to be later used by a decision support application in performing these maintenance tasks. In this way, different formal languages were studied for the representation of process flows, and BPMN (Business Process Model and Notation) was chosen. This language was later used to represent various Catraport maintenance procedures, both regarding preventive maintenance and corrective maintenance. Finally, each of these BPMN models was exported to XML notation in order to facilitate and support its use in the decision support application.
Description
Keywords
Indústria 4.0 Manutenção industrial Sistema de apoio à decisão BPMN Manutenção corretiva Manutenção preventiva