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Abstract(s)
Atualmente, assiste-se a uma época jamais vivenciada na história mundial, o índice de
envelhecimento aumenta exponencialmente assim como a esperança média de vida das sociedades
ocidentais. Para fazer face à tendência crescente do envelhecimento da população e colmatar as
necessidades emergentes, criaram-se as Estruturas Residenciais para Idosos (ERPI), estruturas
que atendem às necessidades de saúde e sociais dos idosos. Os mais dependentes, solitários ou
em necessidade de um cuidado holístico diário e prolongado, optam muitas vezes por frequentar
estas novas tipologias habitacionais até ao fim da sua vida. Tendo em conta este novo desafio
societal e toda esta nova panóplia de ofertas habitacionais exclusivas para a faixa etária mais velha,
os utentes ou familiares das pessoas institucionalizadas tornaram-se cada vez mais exigentes. As
ERPI devem não só providenciar uma boa estrutura habitacional com condições próprias para a
vida diária, como também devem garantir uma satisfação geral adequada das pessoas que nela
habitam, de forma a assegurar a sua permanência. Objetivou-se investigar a relação entre a
satisfação providenciada nos serviços prestados e a eficiência de operação das mesmas
instituições, aferir se a eficiência de operação, medida com base em variáveis operacionais como o
espaço total da instituição, custos operacionais e gastos com pessoal, difere consoante o cariz
público ou privado das instituições. Como forma de recolha de dados, recorreu-se a um inquérito
por questionário, tendo sido obtidos 178 questionários de avaliação de satisfação, os quais foram
aplicados a 7 instituições públicas e privadas do distrito de Bragança. O modelo Data Envelopment
Analysis (DEA) foi utilizado para avaliar a eficiência operacional dos ERPI. Os resultados obtidos
evidenciam de forma geral, que os idosos residentes nessas instituições revelam valores razoáveis
de satisfação, sendo esta mais elevada nas instituições privadas. Contudo, no que se refere aos
resultados de eficiência operacional, verificou-se que as instituições públicas apresentaram maiores
índices de eficiência.
Today we are witnessing a time never experienced in world history, the rate of aging increases exponentially as does the average life expectancy of Western societies. To cope with the growing trend of population aging and to address emerging needs, the Residential Elderly Structures (ERPI), structures that address the health and social needs of the elderly, were created. Those more dependent, lonely or in need of daily and prolonged holistic care, often choose to attend these new housing typologies until the end of their lives. In view of this new societal challenge and all this new panoply of exclusive housing offerings for the older age group, users or relatives of institutionalized people have become increasingly demanding, the ERPI must not only provide a good housing structure with adequate conditions. suitable for daily life, but must also ensure adequate general satisfaction of the people who dwell therein to ensure their permanence. The objective was to investigate the relationship between the satisfaction provided in the services provided and the operating efficiency of the same institutions, to determine whether the operating efficiency, measured based on operating variables such as the institution's total space, operating costs and personnel expenses, differs depending on the public or private nature of the institutions. As a form of data collection, a questionnaire survey was used, and 178 satisfaction assessment questionnaires were obtained, which were applied to 7 public and private institutions in Bragança district. The Data Envelopment Analysis (DEA) model was used to evaluate the operational efficiency of the ERPI. The results show, in general, that the elderly residents in these institutions show reasonable values of satisfaction, which is higher in the private institutions, however, regarding the operational efficiency results it was found that the public institutions had higher efficiency.
Today we are witnessing a time never experienced in world history, the rate of aging increases exponentially as does the average life expectancy of Western societies. To cope with the growing trend of population aging and to address emerging needs, the Residential Elderly Structures (ERPI), structures that address the health and social needs of the elderly, were created. Those more dependent, lonely or in need of daily and prolonged holistic care, often choose to attend these new housing typologies until the end of their lives. In view of this new societal challenge and all this new panoply of exclusive housing offerings for the older age group, users or relatives of institutionalized people have become increasingly demanding, the ERPI must not only provide a good housing structure with adequate conditions. suitable for daily life, but must also ensure adequate general satisfaction of the people who dwell therein to ensure their permanence. The objective was to investigate the relationship between the satisfaction provided in the services provided and the operating efficiency of the same institutions, to determine whether the operating efficiency, measured based on operating variables such as the institution's total space, operating costs and personnel expenses, differs depending on the public or private nature of the institutions. As a form of data collection, a questionnaire survey was used, and 178 satisfaction assessment questionnaires were obtained, which were applied to 7 public and private institutions in Bragança district. The Data Envelopment Analysis (DEA) model was used to evaluate the operational efficiency of the ERPI. The results show, in general, that the elderly residents in these institutions show reasonable values of satisfaction, which is higher in the private institutions, however, regarding the operational efficiency results it was found that the public institutions had higher efficiency.
Description
Mestrado APNOR
Keywords
Estruturas residenciais para idosos Eficiência Satisfação Data envelopment analysis