Barbosa, Luís FilipeAlves, PauloReis, ArsénioBarroso, João Manuel2014-02-032014-02-032011Barbosa, Luís; Alves, Paulo; Reis, Arsénio; Barroso, João (2011). SIDE – teaching support information system. In International Congress of European University Information. Dublinhttp://hdl.handle.net/10198/9259The success of any information system in any area can be assessed by the voluntary accession of users. In an institution where there is a single system available to the users, this evaluation has to be done through user surveys. SIDE is a portal based on information systems architecture to support teaching, academic management of courses and the learning process, in order to support the needs of integration of information flows in several university information systems. This portal, which is in operation at the University of Trás-os-Montes e Alto Douro since 2002, allows data management coming from the operation of courses, providing to the management entities one platform to support executive and decision support. This portal proved to be an architectural solution that meets the needs of the institution where it was implemented. The longevity of its use as the main information system to support teaching in the institution proves that. However these facts are not enough to conclude about the quality of the system and the relationship with the users of the services they utilize. In order to conclude about this we proceeded to carry out an opinion survey in order to get some feedback about the usability and quality of these same services. The surveys had a good participation in terms of number of people and that allowed us to take what good conclusions.engInformation systemsPortalsAcademic management systemsconference object