Oliveira, José LuísAguiar, RuiLopes, Rui Pedro2011-05-302011-05-302000Oliveira, José Luís; Aguiar, Rui; Lopes, Rui Pedro (2000). Integration of service, network and system management: current and forthcoming trends. In 4th World Multiconference on Systemics, Cybernetics and Informatics – SCI2000. Florida, USA.http://hdl.handle.net/10198/4717A major problem that industry is being faced with is related to the miscellaneous of management requirements and to the explosion of management information. Network and systems management often make use of different tools and technologies. The introduction of Quality of Service in the Internet will bring increased needs for efficient service management approaches in the network. The integration of these different kinds of management approaches into a common framework is critical for the future development of the Internet and intranets. This paper exploits the usage of software agents acting as mediators between different management protocols and data and assuring transparent integration of those dissimilar solutions.engService management,Network management,AgentsDistributed management,QoSconference paper