Sousa, João PauloCunha, Carlos R.Morais, Elisabete PauloGomes, João Pedro2016-02-042016-02-042015Sousa, João Paulo; Cunha, Carlos R.; Morais, Elisabete Paulo; Gomes, João Pedro (2015). Modelling a supplier quality management system. In 26th International Business Information Management Conference. Madrid. p. 2914- 2923. ISBN 978-0-9860419-5-2978-0-9860419-5-2http://hdl.handle.net/10198/12705This paper presents the study of modeling a quality supplier management system, based on a particular case of a Portuguese company in the auto industry that supplies parts to the major automobile manufacturers. For this, a study of a practical case of Supplier Quality Management (SQM) that follow the ISTO/TS 16949 standard was done, to analyze the functioning of their processes. Finally, a model is proposed streamline and automate supplier performance management processes, with the aim of improving the efficiency throughout the supplier chain.engSupplier qualityTotal quality managementconference paper