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Please use this identifier to cite or link to this item: http://hdl.handle.net/10198/2793

Título: Using importance-performance analysis in evaluating institutions of higher education: a case study
Autor: Silva, Fátima
Fernandes, Paula O.
Palavras-chave: Importance-performance analysis
Higher education
Student satisfaction
Service quality
Expected quality
Issue Date: 2010
Editora: IEEE
Citação: Silva, Fátima; Fernandes, Paula O. (2010) - Using importance-performance analysis in evaluating institutions of higher education: a case study. In Proceedings of 2010 International Conference on Education and Management Technology (ICEMT).
Resumo: A large number of management quality models that are universally applied in the business environment, have been adapted and used in the education sector. The aim of this paper is to assess the quality attributes of higher education from different perspectives, namely from that of School of Technology and Management students, applying the Importance Performance Analysis. The results show that students are satisfied with their institution.
URI: http://hdl.handle.net/10198/2793
ISBN: 978-1-4244-8617-5
Appears in Collections:DEG - Artigos em Proceedings Não Indexados ao ISI

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