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Orientador(es)
Resumo(s)
The aim of this study is to carry out a socio-linguistic analysis of the dissemination of the Charter of Citizens’ Rights and Obligations in Public Health Services. We designed a qualitative investigation using observation and content analysis. A deductive
analysis technique was followed, based on the “SPEAKING” model categories. The data analysis suggests a clear framework of rights
and obligations has been established, but is not very familiar to patients and relatives. We can conclude that despite the widespread
dissemination and publicity of the Citizens’ Charter of Rights and Obligations, we still need the involvement of professionals. Nurses
can develop a fundamental role in this process.
Descrição
Palavras-chave
Patient rights Health communication Qualitative analysis Ethics institutional
Contexto Educativo
Citação
Granero-Molina, José; Fernández-Sola, Cayetano; Aguilera-Manrique, Gabriel; Preto, Leonel; Lara-Palomo, Inmaculada; Castro-Sánchez, Adelaida (2013). Socio-linguistic analysis of the charter of citizens’ rights and obligations in health services. Texto & Contexto - Enfermagem. ISSN 0104-0707. 22:4, p. 877-884
Editora
Universidade Federal de Santa Catarina, Programa de Pós Graduação em Enfermagem, Florianópolis