Using importance-performance analysis in evaluating institutions of higher education: a case study

Silva, Fátima H.; Fernandes, Paula Odete

http://hdl.handle.net/10198/2793

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Authors

Silva, Fátima H.

Fernandes, Paula Odete

Abstract(s)

A large number of management quality models that are universally applied in the business environment, have been adapted and used in the education sector. The aim of this paper is to assess the quality attributes of higher education from different perspectives, namely from that of School of Technology and Management students, applying the Importance Performance Analysis. The results show that students are satisfied with their institution.

Keywords

Importance-performance analysis Higher education Student satisfaction Service quality Expected quality

URI

http://hdl.handle.net/10198/2793

Citation

Silva, Fátima; Fernandes, Paula O. (2010). Using importance-performance analysis in evaluating institutions of higher education: a case study. In Proceedings of 2010 International Conference on Education and Management Technology (ICEMT).