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Advisor(s)
Abstract(s)
Today any OEM automotive industry that wants a status of a world-class organization has to follow a proper supplier quality management based on the worldwide recognized international standards. With this, the customer within a supply chain should have the sureness that the company has supplier capabilities in place to provide a service that consistently meets its needs and expectations. Although some of this Supplier Quality Management Systems (SQMS) are deeply integrated and used inside of an organization, sometimes they are implemented using inappropriate or limited tools, making the work of employees harder and acting often as entropy sources in those systems. Having the right tools to handle Inspections as well as Nonconformance, Complaint, Corrective Action and Concession processes is key to successfully track the supplier performance. This paper presents a platform to support a SQMS, that fits the technical specification ISO/TS 16949 requirements.
Description
Keywords
Supplier quality ISO/TS 16949 Total quality management
Citation
Sousa, João Paulo; Cunha, Carlos R.; Morais, Elisabete Paulo; Gomes, João Pedro (2017). Towards a platform for a supplier quality management system. IBIMA Business Review. ISSN 1947-3788. p. 1-12
Publisher
IBIMA Business Review