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Advisor(s)
Abstract(s)
O trabalho é um dos aspetos mais relevantes na vida de um indivíduo. Para
além de permitir a produção de bens e serviços para a satisfação das
necessidades da sociedade, é de extrema importância, quer para as
organizações, quer para a saúde e bem-estar dos trabalhadores. A literatura
tem evidenciado as relações positivas existentes entre a satisfação dos
trabalhadores com os níveis de produtividade, a qualidade dos produtos e
serviços oferecidos e a própria imagem das organizações. Este estudo avalia o nível de satisfação com o trabalho, na perspetiva dos profissionais de
farmácia, em seis dimensões, nomeadamente, Segurança com o futuro da
profissão; Apoio da Hierarquia; Reconhecimento pelos outros do trabalho
realizado; Condições físicas do trabalho; Relação com os colegas; e
Satisfação com a profissão. Na recolha de dados, que decorreu de fevereiro
de 2012 a fevereiro de 2013, foi utilizada a Escala da satisfação com o
trabalho validada para Portugal por Pais-Ribeiro & Maia (2002). Participaram
neste estudo 105 profissionais de Farmácia Comunitária do Distrito de
Bragança, dos quais 41% eram Farmacêuticos, 32,4% eram Técnicos de
Farmácia e 26,7% eram Técnicos Auxiliares de Farmácia. Os profissionais
tinham idades compreendidas entre os 21 e os 65 anos, sendo a maioria do
género feminino (65,%). Registou-se um nível de satisfação global com o
trabalho moderado (Média = 4,3; DP±0,653) numa escala de 1 a 6. Tendo em
conta as várias dimensões da satisfação com o trabalho, verificou-se que o
nível de satisfação variou de moderado a elevado, tendo-se destacado a
Relação com os colegas e o Reconhecimento pelos outros do trabalho
realizado com níveis elevados de satisfação. Este estudo revelou existirem
diferenças, estatisticamente, significativas, quanto à satisfação com o
trabalho, na dimensão, Apoio da hierarquia, entre as categorias
profissionais (Χ2=12,686; p =0,046<0,05) e as classes etárias (Χ2=8,397;
p=0,038<0,05). São os mais novos e os farmacêuticos os que, em maior
número, menos apoio sentem receber da hierarquia. Dada a relevância da
satisfação com o trabalho, quer para o bem-estar dos indivíduos, quer para
o crescimento e desenvolvimento das organizações, a promoção do bemestar
do trabalhador pode conduzir a comportamentos por parte do
trabalhador que afetam positivamente o funcionamento organizacional
refletindo-se este na própria imagem da organização.
The work is one of the most important aspects in the life of an individual. It allows the production of goods and services that satisfy the needs of the society. It is of utmost importance, both for organizations and for the health and welfare of workers. The literature has shown the existing of positive relationship between employee satisfaction with the levels of productivity, quality of products and services offered and the very image of the organizations. This study evaluates the level of job satisfaction, from the perspective of pharmacy professionals in six dimensions, namely, security for the future of the profession; Support of the Hierarchy; Recognition by others of the work done; Physical conditions of the work; Relationship with colleagues; and satisfaction with the profession. Data collection was performed between February 2012 and February 2013. It was used the satisfaction scale with work validated for Portugal by Pais-Ribeiro & Maia (2002). The study included 105 Community Pharmacy professionals from Bragança district, Portugal. From these, 41% were pharmacists, 32.4% were Pharmacy Technicians and 26.7% were Pharmacy Auxiliary Technicians. The professionals were aged between 21 and 65 years old, the majority was female (65%). Overall, there was a moderate satisfaction level with work (Mean = 4.3; SD ± 0.653) on a scale of 1 to 6. Taking into account the various dimensions of job satisfaction, it was found that the level of satisfaction ranged from moderate to high, having highlighted the relationship with colleagues and recognition by others of the work done that registered high levels of satisfaction. This study revealed there are differences statistically significant, about job satisfaction in the dimension of hierarchy support when professional categories (Χ2 = 12.686; p = 0.046 < 0.05) and age groups (Χ2 = 8,397; p = 0.038 <0.05) were considered. In fact, the younger and the pharmacists are those who feel less hierarchy support. Given the importance of job satisfaction, both for the individual well-being and for the growth and development of organizations, to promote workers' welfare can lead the employee to behavior in a way that positively affects the organizational functioning reflecting in the very image of the organization.
The work is one of the most important aspects in the life of an individual. It allows the production of goods and services that satisfy the needs of the society. It is of utmost importance, both for organizations and for the health and welfare of workers. The literature has shown the existing of positive relationship between employee satisfaction with the levels of productivity, quality of products and services offered and the very image of the organizations. This study evaluates the level of job satisfaction, from the perspective of pharmacy professionals in six dimensions, namely, security for the future of the profession; Support of the Hierarchy; Recognition by others of the work done; Physical conditions of the work; Relationship with colleagues; and satisfaction with the profession. Data collection was performed between February 2012 and February 2013. It was used the satisfaction scale with work validated for Portugal by Pais-Ribeiro & Maia (2002). The study included 105 Community Pharmacy professionals from Bragança district, Portugal. From these, 41% were pharmacists, 32.4% were Pharmacy Technicians and 26.7% were Pharmacy Auxiliary Technicians. The professionals were aged between 21 and 65 years old, the majority was female (65%). Overall, there was a moderate satisfaction level with work (Mean = 4.3; SD ± 0.653) on a scale of 1 to 6. Taking into account the various dimensions of job satisfaction, it was found that the level of satisfaction ranged from moderate to high, having highlighted the relationship with colleagues and recognition by others of the work done that registered high levels of satisfaction. This study revealed there are differences statistically significant, about job satisfaction in the dimension of hierarchy support when professional categories (Χ2 = 12.686; p = 0.046 < 0.05) and age groups (Χ2 = 8,397; p = 0.038 <0.05) were considered. In fact, the younger and the pharmacists are those who feel less hierarchy support. Given the importance of job satisfaction, both for the individual well-being and for the growth and development of organizations, to promote workers' welfare can lead the employee to behavior in a way that positively affects the organizational functioning reflecting in the very image of the organization.
Description
Keywords
Trabalho Satisfação Recursos humanos Farmácia comunitária Portugal
Pedagogical Context
Citation
Ribeiro, Maria Isabel; Fernandes, António; Diniz, Francisco (2016). Nível de satisfação dos recursos humanos das farmácias portuguesas: o caso do distrito de Bragança. Latin American Jounal of Business Management. ISSN 2178-4833. 7: 2, p. 98-113