| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 785.27 KB | Adobe PDF |
Advisor(s)
Abstract(s)
Within the supply chain, the customer does not simply buy parts or services from suppliers, but also buys
supplier capabilities, which results in quality products and services. Having a tool that handles the
Inspection as well as the Nonconformance, Complaint, Corrective Action and Concession processes is
key to successfully track the supplier performance. Taking as a case study a Supplier Quality
Management (SQM) currently in operation in an Original Equipment Manufacturer (OEM) for
automotive industry, this paper presents a platform to support a Supplier Quality Management System
(SQMS), that fits the technical specification ISO/TS 16949 requirements. This prototype is composed by
a web platform and a mobile App, having flexibility and mobility as key main characteristics.
Description
Keywords
Supplier quality Total quality management ISO/TS 16949
Citation
Sousa, João Paulo; Morais, Elisabete Paulo; Cunha, Carlos R.; Gomes, João Pedro (2016). SQMS – A prototype for a supplier quality management system. In 27th International Business Information Management Association Conference - Innovation Management and Education Excellence Vision 2020: from Regional Development Sustainability to Global Economic Growth. Milan. p. 2535-2545. ISBN 978-0-9860419-7-6
Publisher
International Business Information Management Association (IBIMA)