| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 741.22 KB | Adobe PDF |
Advisor(s)
Abstract(s)
Higher education institutions have adopted education, research and cooperation as their main
missions. Students, teachers and non-teaching staff articulate for lecturing, researching and developing
projects and internships, according to the institution goals and strategy. Quality evaluation is of the utmost
importance in the whole process, as it allows providing a competent and rigorous service as well as
maintaining high level of attractiveness for additional funding, through cooperation and research projects.
This chapter describes the results of an empirical study, performed in the Technology and Management
School of the Polytechnic Institute of Bragança, to assess and compare the perceptions of students about
the satisfaction and quality of the institutions’ services and its importance. The universe comprised 2031
students and we concluded that globally they have a high values of satisfaction. We also differentiate
between study cycles (graduation and master) and field of study (Technological and Business).
Description
Keywords
Citation
Fernandes, Paula O.; Lopes, Rui Pedro; Silva, Fátima (2014). Student perception of quality in higher education institutions. In Peris-Ortiz, Marta [et al.] Action-Based Quality Management. London: Springer. p. 143-156. ISBN 978-3-319-06452-9
Publisher
Springer